Systems Support Analyst PCI
Fiserv - Corvallis, OR

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Summary: The System Support Analyst will be responsible for system and database administration and technical support for Windows & SUSE Linux operating systems and Oracle. The candidate must be self-motivated and require minimal supervision, must work closely with client support and provide technical support to end users and I/T personnel. Incumbent ensures high levels of system availability through effective management of the various Windows, Linux and Oracle environments.

Job Responsibilities:
  • Primary responsibility for client support of the (Windows and SUSE Linux) operating system component of Fiserv’s Acumen financial software solution, including patch evaluation, management, and distribution.
  • Secondary responsibility for client support of the Oracle component of Fiserv’s Acumen financial software solution, database development activities and support for ongoing projects, creation & modification of tables, queries & scripts for monitoring, performance tuning, & optimization.
  • Record and monitor assigned tasks through an Online Helpdesk Application.
  • Develop and provide best practices to clients for areas in System Administration such as user administration, operating system patching, security, backup and recovery of the system and database.
  • Assist clients and internal staff with the resolution of database and system related problems. •Maintains standards, operating procedures, and priorities for computer services production software.
  • Must have experience with tools and utilities for platform and understand the pros and cons of different designs with respect to storage, system performance and user flexibility.
  • Identifies specific user needs and addresses them.
  • Participates in evaluation of new technologies.
  • Coordinates with outside consultants regarding networking and system support issues.
  • Maintains current knowledge of trends and developments impacting Information Services and our industry.
  • Performs additional duties as assigned by supervisor, including training and software/hardware review.
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Core Competencies:
--BS or MS in computer science, management information systems or equivalent business experience
  • A minimum of five years of Linux SUSE Administration, Linux Redhat Administration, Unix System Administration or Oracle Database Administration.
  • The ability to interact with non-technical clients both in person and over the telephone.
  • Experience in a Technical support area desired
  • Knowledge of financial industry desired.
  • Knowledge of the following applications is desired: TOMCAT, APACHE, and JMS.
  • Knowledge of Enterprise backup software solutions desired (Veritas or Data Protector).
  • Knowledge of High Availability Architecture and Concepts
  • Experience with shell scripting and task automation
  • Excellent written and verbal communication skills.
  • Demonstrable analytical and trouble-shooting skills.
  • Competence in Oracle, SQL, PL/SQL and LDAP.
  • VMware experience desirable
  • An equivalent combination of education and experience may be substituted for these qualifications.
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

About this company
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Fiserv (NASDAQ: FISV) is a leading global technology provider serving the financial services industry.