Review systems documentation, monitoring data and trends, corporate
knowledge base, and recommend immediate and permanent problems
remediation and resolution.
Work both with IPsoft administrators and clients through internal ticketing
system and telephone reports or teleconferences to identify and
understand recurring processes that may require automation. Collect and
compile these recommendations.
Design and implement automatic processes and problem remediation
using proprietary tool IPautomata based on other team members
input or own observations and recommendations.
Provision and implement custom scripts where applicable (batch, any
shell, Perl, PHP)
Keep track of IPautomata performance, collect and compile statistical
Provision and implement configuration changes, both in IPautomata and
on client systems.
Troubleshoot process execution problems and work with other team
members to correct them.
Maintain and adjust existing automated solutions to reflect all changes in
Correct environments configurations so that automated remediation tools
could be decommissioned.
Attend internal QA conferences and make own recommendations on
eliminating the human factor, as well as getting tasks done in the most
effective way possible.
Respond to trouble-tickets via an internal application and/or phone
Applying new knowledge (through training, mentoring, documented
processes) to handle more difficult tasks.
Plan and document systems, respond to all inquiries of systems to
which he/she is responsible.
The system engineer will use intelligence, scripting, and tools to manage
change from development to testing to production environments.
Well-versed with of most UNIX commands/utilities.
Fundamental understanding of a UNIX-based operating system; for
example, understands job control, soft and hard links, distinctions
between the kernel and the shell.
A degree in computer science or a related field. Solid work experience
can be substituted.
Familiarity with networked/distributed computing environment concepts;
for example, can use the route command, add a workstation to a network,
and mount remote filesystems.
Ability to write scripts in some administrative language (Perl, bash, sh,
Programming experience in any applicable language.
Strong interpersonal and communication skills; capable of conveying
ideas and applying knowledge to challenging tasks. Open to new ideas
and technologies, and wants to learn. Writing
Must Have Linux or Solaris, TCP/IP, DNS, Apache, basic network
troubleshooting, shell scripting.
Pluses - Nagios, MySQL, Java, Perl (or PHP), application servers
(Tomcat, JBoss, Weblogic, Websphere, ATG, Resin), Dell Hardware,
Competitive Base Salary Medical Insurance, Dental Insurance, and Vision Care Life Insurance Short Term and Long Term Disability Insurance 401(K) Plan Flexible Spending Accounts; Health Care, Dependent Care, Transportation Vacation, Holiday, and Personal/Sick Time
Apply Today: Visit www.ipsoft.jobs to apply and learn more about IPsoft or send resume and cover letter to firstname.lastname@example.org.