Under the general direction of the Practice Manager, the incumbent will be expected to perform all types of venous access procedures and capillary collections on all ages of patients; prepare all types of laboratory specimens for submission to a reference laboratory or for testing within the confines of the place of work; and may perform waived test procedures.
Follows strict protocols to ensure accuracy in the specimens collected, processed, and/or tested.
Records and maintains accurate logs of various temperatures daily (including, but not limited to incubator, room temperature, freezer, refrigerator); investigates problems and/or errors that occur within their level of expertise; and assists in the activities to resolve problems and/or errors. Presents a professional and empathetic demeanor when engaging with patients and co-workers.
Under the direction of the DuPage Medical Group laboratory supervisor, adhere to DMG policy and outside regulatory and professional standards, including CLIA, OSHA, HIPAA, etc.
Follow all protocols for blood sample processing and other laboratory duties as allocated.
Key Responsibility Areas:
**Depending on Practice Site Requirements, an incumbent in this position may not perform all the key responsibilities listed below.
However, it is expected that at least 80% of the responsibilities are performed for this job.
Travel to other sites may be required.
Collect specimens via venous access procedures (venipuncture) and capillary collection procedures (finger sticks) on both adult and pediatric patients, observing strict principles of antisepsis to prevent infection in the patient or contamination of specimens.
Laboratory procedures will be followed with regard to accurate and legible identification of patient specimens and the individual who collects them.
Centrifuges, decants (if necessary), and stores specimens in appropriately labeled specimen containers for pick-up by reference laboratory.
Produces face sheets and labels from the DMG’s Epic system.
Assists with providing assistance to physician offices seeking previously ordered test results.
Reports any unusual circumstances or observations to the Practice Manager and/or a member of the laboratory staff
(Medical Technologist, Medical Laboratory Technician, Supervisor, or Manager).
May be required to perform waived tests and, in some instances, under the direction of a Medical Technologist or Medical Laboratory Technician, certain moderately complex clinical laboratory testing procedures.
Performs quality control protocols as might be required by the Laboratory Supervisor.
Accurately records the identity of the patient specimen tested and the results of the testing performed; and ensures that the results are communicated to the ordering entity as appropriate and in accordance laboratory protocol.
Posts findings to log books and quality control records.
Reports concerns from physicians, nurses, and laboratory staff, including those in off-site facilities, and unusual findings or observations made during testing to the Practice Manager and/or the Laboratory Supervisor.
If necessary, informs nurses and/or physicians if repeat collection is needed, testing delays have occurred, or any other communications that need to be made, after receiving approval to do so from a member of the Technical Staff.
Maintains Equipment and Work Area:
Cleans and assists in the maintenance of all equipment.
Equipment includes but may not be limited to maintaining paper levels in printers and faxes; computers; cleaning and maintaining centrifuges and refrigeration units.
Follows protocols in disinfection of work areas.
Monitors inventory and assists in ordering of laboratory supplies as assigned.
Instruction and Training:
Assists with orientation and training of newly hired staff.
Other duties not specified may also be assigned as needed.
Education and/or Training Required:
A high school diploma or equivalent is required.
In addition, a minimum of training in phlebotomy skills is required.
Such training may have been achieved through a formal training program or appropriate on the job training.
Prefer a minimum of one year of clinical phlebotomy experience; OR an equivalent combination of graduation from a certified phlebotomy school coupled with some work experience.
**All key competencies are based on DMG’s C.A.R.E. values.
Compassion, Accountability, Respect and Excellence.
Ability to anticipate, recognize, and meet the needs of patients and their physicians in receipt of timely and accurate test results.
Listens openly and clearly conveys messages and information.
Written Communication and Comprehension:
Writes clearly using appropriate grammar, symbols, and medical terminology.
Able to decipher and comprehend documentation of others.
Works effectively with others to accomplish objectives and goals.
Willingly offers assistance to others when the need arises.
Attention to Detail:
Approaches job carefully and methodically to ensure all required steps are covered.
Able to properly prioritize work on a daily basis.
Able to change priorities while still maintaining efficiency when circumstances dictate.
Demonstrates appropriate and sufficient techniques and abilities to perform daily tasks, analyze clinical specimens, evaluate quality control and statistics, and report results.
Typical Environmental/Working conditions:
Conditions common to a clinic environment including communicable disease, blood borne pathogens, bodily fluids and toxic substances.
Fast-paced medical office environment involving contact and interaction with patients, physicians, and other clinical and clerical personnel.
Typical Physical/Mental demands:
Primary demands are mental in nature requiring concentration and attention to detail.
Light physical effort may be required.
Requires handling of average-weight objects up to 10 pounds and some standing, sitting and walking, often for prolonged periods.
Dupage Medical Group - 20 months ago