Underwriter II - Consumer Loan Underwriting
First Horizon - Memphis, TN

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Performs consumer loan underwriting activities related to decisioning loan requests with the goal of achieving the optimal outcome for the bank and for the borrower. Ensures compliance with established bank policies, guidelines and regulatory requirements. Accurately sets and clears conditions placed on loan approvals. Completes these duties within the CLC’s service level agreements (SLAs) and commitment to customer service. Utilizes a high degree of independence in solving problems and making decisions. Works within established lending authorities and exception guidelines, with complex or unusual situations being discussed with manager. Ensures duties are carried out in an efficient and cost effective manner. Efforts are focused on achieving maximum customer service.

Key Activities:
• Accurately determines the financial condition of the applicant
- Evaluates that the applicant has demonstrated capacity to repay calculated debt-to-income ratios
- Reviews for stability of customer in his or her place of residence
- Reviews stability of employment
- Verifies income per established guidelines
- Determines nature of applicant’s relationship with the bank
- Develops a reasonable conclusion that if the loan is approved, it will be repaid according to the terms
• Analyzes credit report closely:
- Compares to loan application and system entry
- Looks for late payments, collections, judgments and bankruptcies
- Reviews to ensure reporting dates are accurate
- Checks credit report for indications of pyramiding debit and pulls new report.
- Classify the borrower’s credit based on the score and the credit grade and risk rating for loan type
- Performs thorough investigation and documentation of derogatory credit
• Communicates with lenders
- Communicates with lenders on the basis on which their decisions were made and solicits their feedback
- Acts as an educator to the field on how credit decisions are made and equips them to speak knowledgably to their customers
• Requests and reviews all documentation provided
• Defines mitigating factors when making a guideline variance or critical exception, where applicable
• Obtains a clear purpose of the loan
• Provides standard and concise conditions for which approval has been issued by utilizing the CLC conditions library
• Recommends alternative means of financing or counter-offers when it is determined that the
original request cannot be accommodated
• Reviews, processes, tracks and reports on reconsiderations and overrides
• Utilizes objective scoring tools and applies subjective criteria to render a decision
• Properly identify fair lending denial reasons, with second review as required and coordinates all activities related to counter-offers and denial decisions
• Clearly establishes what is needed for loan closing
• Provides assistance to the Consumer Lending Processor(s) in evaluating acceptability of documentation provided
• Has lending authority per consumer lending authority matrix
• Has overall knowledge of Credit Policy/Guidelines
• Has overall knowledge of loan documentation, collateral evaluation, lien perfection, state and federal requirements
• Achieves quality control and data integrity targets
• Knows and is able to apply fair lending regulations
• Ensures adverse action letters are completed accurately
• Thoroughly understands all Consumer loan products
• Ensures that loan terms and documentation conform to the bank’s credit policy/guidelines
• Coordinates the review and receipt of required documents in compliance with policy/guidelines, procedures and regulations
• Ensures compliance with bank and statutory guidelines
• Recommends updates and changes to policy/guidelines/procedures
• Ensures that credit quality of their portfolio remains within standards established by senior management
Customer Service:
• Promotes a team environment with processing and document prep within the CLC
• Fosters a positive working environment
• Functions as a collaborator with and extension of the market supported
• Provides guidance and support to lenders and FSRs in order to meet the needs of external customers. Able to coach lenders on all consumer lending processes, consumer loan products and requirements, including loan terms, fees, application process and related functions.
• Communicates with lenders on the basis on which their decisions were made and solicits their feedback.
• Acts as an educator to the field on how credit decisions are made and equips them to speak knowledgably to their customers
• Insures lenders and FSRs are updated daily on the status of loans
• Interacts and communicates daily with all levels, including, financial center employees, supporting business units, lenders, underwriters, documentation preparation to ensure requirements are understood and met
• Provides timely, complete and accurate response to inquiries
• Handles all situations in a professional, ethical manner
• Escalates special situations or problems as necessary
• Supports and contributes to the quality and sales goals of the bank, including cross-selling, up-selling and delivering support through one-on-one coaching, group meetings and training classes
• Ensures all goals and departmental service standards (SLAs) are met
• Tracks, logs and provides daily, weekly, monthly, quarterly reporting of production statistics as defined by management
• Manages production in times of fluctuating volumes and consistently meets production and turnaround time standards
• Consistently meets quality control and data integrity standards
• Effectively utilizes available workflow and imaging tools
o College Graduate preferred. High School graduate or similar certificate and equivalent experience in related field.
o 2-4 years related experience
o Proven ability to analyze and decision moderate to complex loan requests
o Technical knowledge of consumer banking, lending and loans
o Knowledge of Word, Excel, PowerPoint, etc.
o Systems related knowledge (CLAS, ALS, Outlook, CIF, etc.)
o Self starter, works with some direction
o Strong communication, negotiation, interpersonal and written skills
o Demonstrated effective time management and organizational skills
o Sound judgment
o Strong verbal and written communication skills,
o Strong negotiation skills
o Interpersonal skills and team orientation
o Service orientation
o Ability to meet deadlines
o Completion of Consumer Lending Underwriter II Certification (future)
Day: Monday-Friday
Hours: 8am-5pm

About this company
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First Horizon National Corporation is a premier financial services company with a long history of success and traditions dating back to...