Brand Delivery and Operations Manager - PINK by Victoria's Secret - Queen's
Victoria's Secret Stores, LLC - Elmhurst, NY

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As the Brand Delivery and Operations Manager, you will lead a team of Managers, Supervisors and Associates, providing leadership that will drive total store results in a $10MM store with specific ownership for the operations of the store including the financial controllables, workforce management, staffing and cash wrap. You will be expected to drive results through creating short term plans and long term strategies. The Brand Delivery and Operations Manager supports the growth in sales and service and ensures maximum productivity, profitability and compliance with company policies and procedures.


  • Creates and fosters a culture that ensures the customer is the focus of all activities
  • Acting member of Store Leadership Team responsible for total store results
  • Maximizes sales potential by spending 50% of scheduled time on sales floor
  • Demonstrates excellent Customer Sales Lead (CSL) execution by owning 6-8 segments per week.
  • Analyzes business and creates SMART action plans that will drive profitable top-line sales growth
  • Supports, models, and enhances all selling and support functions to ensure a seamless customer experience by creating an environment that is friendly, knowledgeable, and efficient for the customer
  • Optimizes labor investment by facilitating the Associate availability/skills assessment, reviewing and monitoring the execution of ACES and supporting the testing of payroll initiatives
  • Ensures that merchandise presentation standards are maintained; including identifying and acting on sell-down opportunities
  • Analyzes and interprets performance management tools, making recommendations to store leadership to optimize sales results
  • Drives Brand Guide execution in partnership with Category Mangers
  • Proactively identifies and communicates merchandise flow challenges with recommended solutions
  • Oversees backroom organization standards and processes to ensure that the flow of merchandise to the selling floor is efficiently executed
  • Ensures that the selling floor is full and abundant with all styles, colors and sizes represented (in-stock position sustained throughout hours of operation with focus on post-peak periods)
  • Ensures that housekeeping and maintenance of total store is executed
  • Ensures proper management of financial controllables
  • Manages all activities related to Loss Prevention and Safety
  • Protects the assets of the Store, Brand and Enterprise through Shrink reduction

  • Attracts, recruits and hires high-caliber Merchandise Flow team, Operations and Staffing Supervisors, Support and Brand Guide Associates, Cash Wrap Associates and Visual - Owns and ensures execution of sourcing, screening and administration of hiring process for total store
  • Onboards new direct reports and ensures quality onboarding of Associates in partnership with the store leadership team and Staffing Supervisor
  • Drives Associate connectivity with direct reports
  • Educates, coaches and develops direct reports and Associates
  • Leads retention of direct reports and Associates through career development and succession planning
  • Manages Associate relations of direct reports and any Associate elevated issues
  • Partners with Store Manager to establish clear performance goals and objectives
  • Reviews and assesses performance of direct reports
  • Ensures high quality review, assessment and feedback of Associates
  • Ensures Associates are trained to maintain merchandise presentation standards
  • Ensures Cash Wrap Associates are trained to maintain cash wrap selling zone standards
  • Communicates consistently with Sales Leadership Team and ensures information from Sales Leadership Meeting is disseminated to direct reports
Limited Brands is committed to building a family of the world's best fashion brands to create sustained growth of shareholder value by focusing its time, talent and capital on the highest return opportunities. Limited Brands, through Victoria's Secret, Bath & Body Works, C.O. Bigelow, La Senza, White Barn Candle Co. and Henri Bendel, presently operates more than 3,140 specialty stores. The company's products are also available online at, and

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VICTORIA'S SECRET STORES Visit one of the most powerful, sexy and glamorous stores in the world, Victoria's Secret, where you'll find a...