Supervise assigned floors and ensure rooms are cleaned to Company standards.
Create a good work environment which promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements and collective bargaining agreements.
Supervise Housekeeping employees to ensure they are alert to their duties and adhere to Company and Housekeeping policies and procedures.
Inspect a required number of rooms on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards set by the Company.
Maintain records including repairs needed, lost and found items and quality of work completed by employees.
Instruct employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards.
Inspect guest rooms completely and thoroughly for cleanliness.
Inspect hallways and guest elevators for debris and cleanliness.
Monitor the time clock when clocking employees in and out.
Call-in / enter status of rooms, work orders and carpets to be shampooed.
Utilize proper procedures for entering / cleaning a guest room.
Resolve guest complaints in a timely manner.
Complete daily worksheets accurately and in a timely manner
Issue and retrieve master keys, beepers, and two-way radios at the beginning and end of each shift.
Perform all duties as deemed necessary for the success of the department.
At least 3 years previous experience in a Housekeeping Department or equivalent with at least 1 year as a supervisor.
At least 1 year of excellent guest service experience necessary.
Knowledge of cleaning equipment, supplies, and chemicals used
Able to communicate effectively in English, in both written and oral forms.
Excellent customer service skills.
Able to lead and mentor a team.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
Able to effectively communicate in English, in both written and oral forms.
High school diploma or equivalent.
Previous experience working in a similar resort setting.
MGM Resorts International - 20 months ago
It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...