Support Services Specialist
Department of Defense - Lowell, MA

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Are you looking for an inclusive and employee-friendly work environment, challenging assignments, specialized training and generous benefits? At DCAA you'll find all this in a progressive organization dedicated to continuous improvement. DCAA is looking for talented people seeking to apply their creative ideas and enthusiasm while providing a unique service to their country. Join the elite cadre of administrative professionals who have made DCAA their employer of choice.


Must be a U.S. Citizen.

Responsible for coordinating the acquisition, assignment, and utilization of office space by the Region’s component organizations including design, office layout, and work areas. Analyzes size of operations, work flow patterns, equipment and furniture needs, special requirements, and anticipates future needs.

Determines telecommunications needs to Region’s component organizations. Analyzes requirements and needs to determine the most economical and effective method of providing services required. Coordinates purchase/lease and install of equipment and services. Analyzes telephone billings for determination for compliance with internal and external regulations and for discrepancies. Analyzes usage for determination of organizational requirements.

Responsible for coordinating for the acquisition and maintenance of commercially leased or government office space. Analyzes potential office locations ensure adequate services and facilities are provided. Administers the facilities maintenance program for all Regional component’s office space including repairs, changes, additions or subtraction to office space, or other facilities management requirements.

Determines future funding requirements for operation and maintenance of office space, telecommunications equipment, office equipment/furniture, and building management. Analyzes and prepares budget data and justifications and recommends spending priorities.

You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, .

You must have one year of specialized experience at the GS-11 or equivalent level.

Specialized experience is defined as: experience that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications.

Examples of specialized experience include: experience in independently researching, interpreting, and applying regulatory guidance related to facilities management, acquisition, and maintenance and ability to respond to complex or unique inquiries; Experience developing and preparing designs, plans, specifications, and cost estimates related to acquisition, maintenance, repair, and modifications to property facilities; Experience preparing accurate workspace design including office layout according to general specifications of organizational needs; Experience conducting workflow analysis, reviewing and evaluating office layout, and preparing estimates of future needs including acquisition and cost, design, and maintenance; communicating with employees of other agencies, property owners, property managers, and vendors to resolve complex or unique disputes, solicit or negotiate quotes for property rental, etc.

There is no substitution of education for experience at this grade level.

Your application will initially be reviewed to determine whether you meet the minimum eligibility and qualifications requirements. If you are qualified, you will then receive a rating based on the degree to which your background matches the knowledge, skills and abilities for the position listed below. If a determination is made that you have inflated your qualifications, you will be assigned a rating commensurate with your background. Your application will be placed in one of three categories:

Best Qualified : Meets the minimum qualification requirements and demonstrates experience as an expert in the field or is recognized as a senior specialist, team lead, etc.

Highly Qualified : Meets the minimum qualification requirements and demonstrates full-performance level experience.

Qualified : Meets the minimum qualifications and demonstrates minimum experience and/or training only.

Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.

Knowledge, Skills, and Abilities:
Knowledge and understanding of requirements, and applicable laws to economically plan, acquire, and manage adequate facilities to meet organizational needs.

Knowledge and understanding of acquisition regulations, requirements, and laws to plan and conduct positive workspace planning, management, and design.

Ability to analyze data to determine maximum economical design of workspace for efficiency based on workload, space, and functional needs of the organization

Ability to analyze organizational needs to determine economical and adequate office space needs ensuring applicable requirements are met.

Ability to communicate orally and in writing with all levels of management and vendors/contractors.

DCAA has a comprehensive benefits package that includes retirement, social security and thrift savings; health, life and long term care insurance; paid vacation, sick leave and holidays. DCAA employees enjoy our business-casual dress code, flexible work schedules, transit subsidies, and the opportunity to telecommute. To find out more, go to: .

Add itional Vacancies: This announcement may be used to fill additional positions.

Permanent Change of Station (PCS): PCS costs are not authorized.

Background Investigation: All selectees will be subject to a personnel security investigation which must be favorably adjudicated for occupancy of a sensitive position and/or access to classified information. If you are selected for a Field Detachment (critical/special sensitive) position: (a) you must meet security criteria for access to top secret special access programs and sensitive compartment information; (b) your immediate family (spouse, parents, siblings, foster parents, cohabitant, children, steps, half's, and adopted), and other relatives must be U.S. Citizens; and (c) you will be subject to a counterintelligence polygraph.

Drug Testing: If you are given access to classified information, you will be subject to random drug testing. If you are selected for a Field Detachment (critical/special sensitive) position, you must pass a drug test before your assignment to such a position and you will be subject to random drug testing subsequent to your assignment.

Employment Eligibility Verification (E-Verify) Program: DCAA uses E-Verify to determine eligibility for employment as a U. S. Citizen.

Probationary Period: You will be required to serve an initial probationary period of 1 year.

Travel: Some travel may be required. Travel is typically local; however, some overnight travel may be required.

Veterans Preference: If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 member copy 4 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. For more information on veterans' preference go to :

Selective Service: Males born after 12-31-59 must be registered or exempt from Selective Service (see ).

Interagency Career Transition Assistance Program (ICTAP): You must be "well-qualified" for the position to receive special selection priority under ICTAP. A qualified ICTAP eligible achieving a score of 85 or above (excluding veterans' preference) will be considered "well-qualified". For more information, go to:

Military Spouse Preference (MSP): You may be eligible for MSP, if you are the spouse of an active duty military member and you are ranked among the best qualified for this vacancy.

Reemployed Annuitants: Department of Defense has the authority to hire annuitants without reduction in pay. For more information, go to : - 2 years ago - save job
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