An Executive Support Specialist is a member of the Executive Technology Services team and provides "VIP" IT Support to the "Top 250+" clients surrounding the Office of the Chairman and the Company#s Executive Leadership Team globally.
Although technical skills are very important to this role, an extreme focus on customer services is an absolute requirement.
Duties and responsibilities include but are not limited to the following:
# Performs Tier 1 ACD phone support to efficiently handle a portion of the team#s 10K+ calls per year
# Participates in a 24x7 on-call rotations with stringent SLA#s for afterhours service levels as required including weekends and holidays
# Performs all services with a very high level of attentiveness and customer focus
# Performs all services in accordance with documented standards with the utmost focus on quality and timeliness
# Able to frequently interact and clearly communicate with all levels of Company leadership both written and verbally
# Able to properly represent Global IT in a responsive, patient, and professional manner when clients may be frustrated, confrontational, and up against deadlines.
# Provides flexible solutions and work-a-rounds as required to meet the needs of a dynamic environment.
# Effectively prioritize and troubleshoot incidents in a fast paced, high stress environment.
# Looks for, identifies, and raises awareness incident tends to the Executive Support Manager.
# Rapidly escalates problems to senior members of the Executive Support Team when required.
# Follows Standard Operating Procedures
# Provides timely follow up to clients.
# Remains abreast of new technology, resources, and tools that can improve and expand the team#s and one#s own technical,
communication, and customer service skills.
# Able to travel both domestically and internationally in support of senior executive meetings, events, and field offices.
# 5+ years of IT experience with a strong background in Customer Service and End User Support
# University / Bachelor#s Degree is recommended but not required
# Extensive working knowledge of Microsoft Outlook required
# Working knowledge of Mac, Apple iOS and Android devices required
Honesty and integrity have always been cornerstone values of The Coca-Cola Company. Our passion for people of integrity mirrors our spirited drive for total quality in our brands. These and other elements allow the company to sustain strategic practices and drive business performance. The Personnel Integrity Assurance Program is another step toward making The Coca-Cola Company the premier workplace. This process includes a pre-employment background investigation that applies to all applicants
and contractors of the company. The scope of this inquiry may cover such elements as education
a criminal history check
and a pre-employment drug screen. Designated countries or sensitive positions within the company may have more stringent standards.
At The Coca-Cola Company you can cultivate your career in a challenging and dynamic environment. We are the largest manufacturer and distributor of nonalcoholic drinks in the world-selling more than 1 billion drinks a day. Unlock your full potential with a future-focused company that is known and respected throughout the world.
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