Coordinates IT Help Desk support, including recording issues, assigning issues to appropriate staff or department and following through to resolution. Provides support and direction for operational aspects of the Help Desk.
Minimum Qualifications (Education & Experience):
This position requires a Bachelor's degree in information technology or a related field, with two years of experience in related positions; or a Master's degree in directly related fields.
Experience in supporting USF institutional applications.
Thorough understanding of Help Desk technology tools and work flow.
Knowledge of and commitment to providing excellence in customer service.
Preferred Qualifications (Education & Experience):
*Management experience in computing support. Experience with Bomgar and TimeClock administration. Experience with supporting OASIS, GEMS, FAST and Outlook. Experience in employee supervision and customer service
Special Skills/Licenses/Training/Certifications Necessary:
Application Deadline Date:
Additional Information for Applicants:
This position is subject to a Level II background check.
Application Posting Date:
University of South Florida - 17 months ago