HVAC Preventative Maintenance Technician (MD/DC)
Sears Holdings Corp. 11,609 reviews - Gaithersburg, MD

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The Preventative Maintenance Technician is responsible for providing technical service on Preventative Maintenance calls, shuttling necessary parts and supplies for service repair completion for Repair Technicians and performing on-the-job training tasks when working with a Break Technician on call types.

Responsibilities/Skills/Experience Requirements
Job Duties/Responsibilities:
• Performs Preventative Maintenance Checks in customers' homes
• Rides with or meets Break/Fix Technician at designated locations to assist with service calls when assigned
• Shuttles parts and supplies to Break/Fix Technician when applicable
• Works as a dedicated team member to ensure fast, flexible and expert service to every customer
• Follows the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer
• Maintains the highest level of service standards and communicates openly with District Technical Production Manager to assist as needed with resolving customer issues
• Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP)
• Looks for methods to improve business performance and enhance the customer experience
• Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
• Adheres to all Company policies and procedures
• Completes all Technician training elements successfully within required timeframes
• Performs other duties as assigned Years of Related Experience: 1-2 Years License/Certificate Required: Yes Driver's License Required: Yes Travel Requirements: 25% Age Requirement: 18+ Required Skills:
• Knowledge of basic electrical principles
• Ability to use the Sears Smart Toolbox (SST) to input, access, modify or output information
• Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions, solve problems or complete job tasks
• Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units
• Ability to read, write and speak English
• Ability to receive truck stock at home if a Company vehicle is retained at the Break/Fix Technician's residence or other location
• Ability to work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed
• Ability to handle stressful situations and work in a fast paced environment
• Ability to follow appropriate industry specific regulations related to handling of hazardous materials
• Ability to lift and carry up to 75 lbs.
• Ability to frequently bend, stoop, kneel, stretch, twist, reach and climb
• Ability to drive and travel long distances of over 5 hours
• Ability to drive in various weather conditions for long periods of time and in various demographic areas
• Ability to access interior and exterior landscapes
• Ability to access different levels of terrain while performing duties Preferred Skills:
• High school diploma or General Education Degree (GED)

About this company
11,609 reviews
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based stores,...