The Computer Information Systems Analyst (4P2) reports directly to the Contract Services Manager and Team Lead within the Computer Resource Consulting unit of Information Technology Services (IT Services). This position provides computer support with expertise in Mac, Linux and Windows desktop computers. Computer Resource Consulting supports University schools and departments on a contract basis, or for short-term projects. This support is provided in partnership with other IT Services organizations to support the University’s mission of teaching, learning, and research; to be recognized as a center of excellence by clients; and to continually assess the quality of operations and services.
Specific duties and responsibilities include, but are not limited to, those noted below:
• The Computer Information Systems Analyst (hereafter CISA) provides standard contract desktop and local area network support and analysis to University departments.
• The CISA serves as a technical expert regarding all aspects of desktop computer support.
• This position is responsible for responding to customer calls, troubleshooting, resolving technical issues, and answering questions related to network connectivity, software, and hardware.
• The CISA is also responsible for installation, maintenance, and troubleshooting of printers, scanners, handheld PDAs and other peripherals.
• Serves as second tier support to the contract client and functions as a team member within the school or department, depending on the size or complexity of the contract.
• Diagnose and troubleshoot problems with Windows and Macintosh operating systems, Essential Stanford Software, network connectivity, file sharing, printing, and basic application functions.
• Work on technical projects requiring expertise and creativity in analysis and deployment of technology.
• Investigate and test new tools, techniques, and software products and collaborates with others throughout IT Services as well as outside vendors.
• Maintain standards and procedures documentation, as well as create and maintain client environment documentation.
• Attend meetings, tend to administrative functions, and perform other duties as assigned.
• Stay current with University information system/desktop/security standards and initiatives.
• Research, recommend, and implement solutions for customers to meet individual business needs and help ensure compatibility with University systems/architecture.
• Develop an understanding of the technological alternatives that may provide support for business clients.
• Develop broad competency in emerging technology and its applicability to further deployment practices.
• Develop an understanding of the changing IT Services environment, its goals, and its methodology.
QUALIFICATIONS: 3-5 years’ experience in technical consulting/user support, and demonstrated expertise in support of Windows and Macintosh operating systems and a variety of software applications. Demonstrated ability to troubleshoot and fix software, hardware, and networking problems. Demonstrated ability to work calmly, professionally, and with attention to detail, and with a strong focus on client service. Demonstrated ability to adapt to and work well within a team environment. Ability to work on multiple projects and under strict deadlines. Demonstrated excellent customer service skills. Must have excellent verbal and written communication skills. Ability to lift up to 30 pounds.
We are not able to provide relocation or sponsorship for this position. Stanford University is an affirmative action, equal opportunity employer. Thank you for your interest!
Stanford University - 21 months ago
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