Collector Team Lead
Our competitive advantage: People. It all begins with outstanding talent.
Our vision: Helping our customers succeed financially.
Our product: Service for over 160 years.
Our culture: Wow!
In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.
Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance).
Our Default Servicing Team: Respectfully engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.
Wells Fargo Home Equity is seeking a highly motivated individual to serve as a Collector Team Lead by leading our Collections Team.
Corporate Job Description: Fully qualified collector with minimum of Collector 3 level skills. Coordinates and monitors daily activity of a collection team. Has higher level of decision making authority when working accounts. Provides training on policies and procedures. Research and provide guidance to resolve the most complex problems. May work delinquent accounts. May assist with compiling statistical reports and other special projects.
3+ years experience in a direct customer contact, service, or sales environment including 1+ years collections experience.
- Experience working in a high volume and fast paced environment
- Knowledge of Microsoft Office Suite (Excel, Word, etc.)
This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.
- Ability to motivate team members
- Detail oriented and has a focus on compliance
- Coaching and training skills
- Strong communication skills, written and verbal
- Solid performance history - Previous leadership experience
- Real Estate and loss mitigation experience is a plus
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...