Leading provider of on-demand, real-time retail solutions, Tomax Corporation, offers a compelling work experience and environment in our warehouse office headquarters in downtown Salt Lake City. We offer a dynamic work environment based on an open culture, along with modern methods and technologies that provides great opportunities (and challenges) for talented candidates.
We are looking for a Linux Systems Administrator to join our Managed Services Operations team. The Managed Services team provides hosting services and systems administration support to many of our customers. The Systems Administrator is responsible for providing operational technical assistance and guidance to customers that are using our retail management software applications.
Troubleshooting and resolving customer problems of various complexities in highly technical environments. Customer issues may be related to system errors, system configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked environment;
Thoroughly documenting all research and conversations utilizing a ticket tracking system;
Regularly updating customers of ongoing troubleshooting and resolution efforts, based upon issue severity;
Documenting and reporting product or system design defects to the Managed Services Engineering team;
Developing and maintaining effective relationships with internal and external customers;
Following internal change control process to implement any required production modifications to data and hardware;
Communicating customer status, concerns and escalation of issues to the appropriate internal management;
Assisting with testing and evaluating solutions and emergency product fixes from Engineering;
Performing off-hours maintenance; and
Participating in a rotating 24/7 on-call support schedule.
The successful candidate must possess:
Bachelors degree in Computer Science, Information Technology, or similar area (equivalent work experience will be considered);
1-2 years experience in a similar role;
Strong technical troubleshooting skills, including the ability to research system errors, issue re-creation, and read/diagnose log files;
Ability to build system configurations and roll-out production systems using automation;
Experience with Linux administration, with an understanding of how to perform system tuning and optimization;
Ability to manage an active open ticket queue, while also being assigned new tickets on a daily basis;
Excellent prioritizing skills;
Excellent problem solving skills;
Excellent verbal and written communication skills;
Ability to clearly communicate detailed technical information, action plans and case details to customers and/or management;
Ability to participate in a rotating 24/7 on-call support schedule during evening hours and over weekends as assigned;
Experience with virtualization, especially Xen;
Previous experience supporting multiple customers in a hosting environment; and
Knowledge of retail and/or banking system environments.
Competitive pay and great benefits package available, including:
401(k) and Roth 401(k) with employer matching
Employer paid basic group term life insurance
Employer paid long term disability insurance
Short term disability insurance
Flexible Spending Accounts/Cafeteria plan
Health Savings Accounts with employer contributions
Generous paid time off allowances that begin to accrue immediately
Tomax Corporation - 8 months ago
Tomax Corporation provides a Web-based software platform called RETAIL.net that enables retail and e-commerce companies to increase enterpri...