DMV Customer Services Generalist - Fairfax South District - 5 Positions
Dept of Motor Vehicles - Fairfax County, VA

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There are five (5) positions to fill in the following CSC locations: Alexandria (3) ; Franconia (2).
The Virginia Department of Motor Vehicles is seeking entry-level to experienced-level applicants to work as Customer Service Generalist(s).
We are looking for individuals that can deliver excellent customer service solutions in a friendly and knowledgeable manner. Selected applicant(s) will handle customer transactions using multiple PC screens, cash drawer, credit cards, inventory, policies, procedures, and regulations. Administer vision tests with customers; process applications for driver, dealer, motor carrier, vehicle registration and titling, tax collection, IDs, and other DMV related services. Successful applicant(s) will administer road tests in customer's vehicle. Training will be provided to ensure your success along with a competitive salary, excellent health and retirement benefits, twelve paid holidays per year, deferred compensation, and paid annual and sick leave benefits.

DMV's Vision is PEAK...standing for People, Ethics, Accuracy, and Knowledge. Peak performance, everyone, every time. Interested in being a member of our PEAK Team? Apply today to join DMV as a Customer Service Generalist.

Minimum Qualifications
Job Requirements:
-High School diploma or general education degree (GED).
-Customer service experience working in a fast paced environment.
-Keyboarding proficiency and use of automated systems.
-Excellent oral and written communication skills.
-Experience with standard business practices.
-Experience working in a Fiscal, Accounting or Cash Handling environment.
-Flexibility to work M-F and Saturday.
-Strong organizational, time management, problem solving and multitasking skills.
-Must have attention to detail, accuracy, and complete assignments on time.
-Must be at least 21 years old and have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. Driving record should have a point balance of less than 6 demerit points and no major convictions.
-Experience working in a team or group environment.
-Experience interpreting and explaining policies/procedures or other complex information to customers.
-Can lift 10 - 25 pounds

Preferred Qualifications

Special Requirements
-Applicants must consent to a fingerprint background check.
-Required to be at least 21 years of age in order to apply for a position that requires performing driver's license testing.
-Possession of a valid driver's license with a point balance of less than 6 demerit points and no major convictions.

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