Title : Receptionist-Front Desk -
Job Code : 657
Patient-Age Populations Served: All ages, Staff & Community
Education: High School diploma required. Additional educational experience desirable.
Experience/Qualifications: Telephone or switchboard operation, front desk (office) work, customer service or other applicable skills helpful
Special Skills: Ability to operate computer & telephone. Ability to accomplish tasks while having numerous interruptions.
Physical Requirements: Light
While performing the duties of this job, the employee is frequently (activity or condition exists from 1/3 to 2/3 of the time) required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally (activity or condition exists up to 1/3 of the time), and/or up to 5 pounds of force frequently , and/or a negligible amount of force constantly to move objects.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Directs patients and other hospital visitors to appropriate locations throughout the hospital. Serves as information resource for a variety of public and internal audiences. Answers incoming telephone calls, routing them appropriately. Handles various other duties, particularly during less busy times at front desk, as assigned by supervisor. Assist with preparation of hospital volunteer services, marketing & business office in the form of assembling direct mail pieces. Provides delivery services of DVDs and Patient E-mail Cards to patients. Maintains Companion-Sitters Listing & DVDs & Listing.