Surgery Scheduler (Plastics)
UPMC - Pittsburgh, PA

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University of Pittsburgh Physicians is hiring a full-time Surgery Scheduler to support the day to day operations of the Department of Plastic Surgery for its Physician Services location in Oakland. This position is Monday through Friday 8:30 a.m. to 5:00 p.m. Coordinate and schedule patients for inpatient and outpatient surgical procedures. Assist the surgeon and the administrator in promoting, developing and monitoring all aspects of operations.


  • Answer and respond to all incoming telephone inquiries regarding surgery and provides educational material, both verbally and through printed materials.
  • Schedule pre-screening exams, diagnostic testing, postoperative appointments and surgical cases for all patients.
  • Discuss and coordinate financial arrangements prior to surgery including the collection of pre-payments.
  • Prepare and forward all necessary admission reservations/requisitions, including demographics and insurance information to hospitals.
  • Ensure all billing and insurance information is current and accurate.
  • Obtain pre-certification and/or referral prior to the date of the procedure.
  • Ensure that informed consents are signed.
  • Coordinate cases and communicates with hospital personnel to obtain approval for hospital admissions.
  • Provide patients with pre and postoperative instruction according to service specific guidelines.
  • Act as liaison between patient and referring physicians.
Basic Qualifications

  • High school diploma or equivalent required.
  • Completion of a medical assisting program or two to four years experience in a medical field.
  • UPMC experience preferred.
  • Proficiency in medical terminology preferred.
  • Prior scheduling experience preferred
  • General knowledge of computer software and practice management databases is essential.
  • Knowledge of the Epic practice management programs preferred.
  • Strong organization, time management and interpersonal skills.
  • Tact and diplomacy are necessary in dealing with physicians, patients and their families and other employees.
  • Ability to deal compassionately and professionally with patients is essential.
  • Work independently and possess sound decision-making skills.
  • Knowledge of insurance regulations, specifically Medicare, BC/BS, managed care plans and workers compensation carriers regarding scheduling and approval of surgical procedures.
  • Ability to prioritize work demands.
  • Ability to consistently maintain confidentiality with regards to all job assignments and related information.
Salary Range:



UPMC is an equal opportunity employer.

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UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered in...