Graybar is looking for talented, enthusiastic people to help us maintain the highest levels of customer satisfaction in every area of our business. We are a Company that recognizes talent and provides the opportunity for training and development for your career growth. Our Communications/Data Customer Service Representative’s are key players who assist with many stages of the sales process – from, providing competitive pricing, communicating with multiple vendors and customers, and assisting in servicing the sale.
Graybar stocks and sells hundreds of thousands of items from thousands of manufacturers, including well-known manufacturers in the electrical industry such as S quare D, Panduit, Corning. and Berk-Tek. We’re looking for a self-motivated Customer Service Representative to take an active role in suggesting products and services to our customers and supporting our sales staff with the sales cycle. We are looking for an individual who possesses a broad knowledge of product lines and pricing, the aptitude to learn and apply new skills/knowledge, and a sincere interest in a career - not just a job. The products we sell range from simple parts to complex solutions.
The ideal candidate will have a solid knowledge of a variety of Communications/Data products and have experience in providing support on product selection and application of various product lines (i.e. fiber optic cable, patch panels, terminals, etc.) to a local customer base. The key responsibilities of this individual will be order entry, identifying alternative products, billing, credit and claims.
Graybar is a leader in the distribution of electrical, telecommunications, utility and networking products and an expert provider of related supply chain management and logistics services. As one of the largest employee-owned companies in North America, Graybar offers exciting career opportunities and an environment energized by a history of teamwork, innovation and continuous success. This is your chance to join a Fortune 500 company with a 140-year history of entrepreneurial innovation and a philosophy of "promote from within." Join our team and let Graybar work to YOUR advantage!
- Takes an active role in the promotion and selling of Graybar products and services on all inbound and outbound calls.
- Provides technical support on product selection and application.
- Communicates with the customer and vendors to clarify specifications, identify alternatives, and to resolve problems with projects during the order process.
- Assists the customer in the resolution of all disputes and claims.
- May participate in joint sales calls with the Sales Representative to assigned Graybar customers.
- Perform other duties as assigned.
Education: High School Diploma or equivalent, a Bachelors Degree preferred.
Experience: Previous Customer Service experience within the Communications/Data market preferred.
Knowledge: Broad knowledge of product line and pricing. Ability to deal with customers and factory representatives to obtain pricing information and their cooperation. A strong working knowledge of the Microsoft Office Suite. Good math skills. Good communication and organization skills. May require onsite customer visits.
NORMAL WORK SCHEDULE
8:00 a.m. 5:00 p.m. Monday through Friday; Some overtime required
(Note: The normal work schedule may vary depending on location.)
At Graybar, our advantages and benefits revolve around our motto of "Plan Well, Invest Well, Live Well". Our advantages help you plan well for the future by offering flexible spending accounts, long-term care insurance, and life insurance and disability benefits. Employees can invest well with retirement saving tools such as a profit sharing plan, a defined benefit pension plan, a 401(k) plan and an employee stock purchase plan. Graybar's benefits package helps you live well with a comprehensive health care package including medical, dental, prescription drug and vision plans. We also offer paid vacation time and holidays.
As an employee-owner, you'll be proud to call Graybar YOUR company!
Graybar is an Affirmative Action/Equal Opportunity Employer. We welcome job applications from qualified individuals without regard to race, color, religion, sex, national origin, age, disability, ancestry, family care status, veteran status, marital status, sexual orientation or any other lawfully protected status. Minorities, women, disabled persons, and veterans are encouraged to apply.
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