RN Evenings & Weekends Triage
Visiting Nurse Association of Colorado - Denver, CO

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Triage RN -- Evenings/Weekends is a professional position responsible for responding to calls after regular business hours and on weekends and solving related problems which arise efficiently and effectively. Performs daily reviews of evening nurse schedules, making adjustments as necessary. Interacts closely with evening nurses and nurse manager. Triages and assists with assessments, medical and social judgment calls. Assists field staff with telephone calls and researching information as needed. Works closely with evening nurse manager and other Agency managers when appropriate to resolve patient and staff problems.Triages all patient and non-patient calls that are sent to them due to complexity or call overload. Triages and processes new or potential referrals. Uses customer services skills to deal diplomatically and constructively with callers. Answers or refers questions from the general public about Agency services. Troubleshoots all IV, Wound Vac, and feeding tube pumps over the phone. Assesses when to assist patients over the telephone with corrective actions and when to send a nurse. Recognizes and responds to emergencies in a calm and effective manner.

Graduation from an approved educational RN program. Must have an active Colorado RN license or a license from the state of primary residence, if participating in the NLC (Nurse Licensure Compact). Previous call center or triage experience preferred. Previous home health care experience preferred.

Visiting Nurse Association of Colorado - 20 months ago - save job - block
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