Customer Service Representative - SHHC
Shoppers Drug Mart - Avenue, MD

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Key responsibilities of a Rental Administrator /Customer Service Representative . to ensure rental equipment is provided in accordance to contract requests
.to ensure orderly flow of rental equipment through the process of delivery and return
.work with accounting, ensure accurate invoicing,maintain acurate data base
. efficient and courteous customer service
• Provide compression and other fittings – stocking, braces, custom fittings
• Answers customer inquiries regarding products, policies, etc.
• Resolves customer complaints according to established guidelines
• Performs stock counts as assigned
• Receive incoming orders
• Complete all sales related paperwork
• Control cash, cheques, etc. in accordance with the cash handling policy
• Comply with all store policies and procedures
• Comply with all health and safety regulations
• Demonstrate a professional image, including clean and complete uniform with name badge
• Perform other duties as required
Required Qualifications
• Superior interpersonal and listening skills – pleasant, approachable, and patient
• Effective verbal and written communication skills
• Commitment to providing superior customer service
• Punctual and reliable
• Previous retail experience an asset
• Previous experience in the Healthcare industry an asset
• High School Diploma
.ability to work at a fast pace
.excellent telephone manner and commiunication skills
.previous experience with computerized data systes and billing
Desired Qualifications
• Demonstrates a commitment to achieving meaningful results
• Displays unwavering commitment to our values
• Acts in accordance with policies and procedures
• Builds collaborative relationships
• Adapts to changing needs, priorities and opportunities
• Projects a positive image which serves as a role model to others
• Accurately identifies customer expectation and needs
• Continually searches for ways to improve customer focus
• Communicates information clearly, concisely and professionally.
Work Hours
Flexible schedule including some evenings and weekends

About this company
846 reviews
Shoppers Drug Mart Corporation is Canada's largest pharmacy chain with more than 1,149 stores operating under the names Shoppers Drug Mart...