Responsibilities include overseeing departmental functions including management of field staff to ensure performance standards are met, fairly measured, and continuous training and development are provided; anticipate and resolve issues with regards to communication and processing of information from clients to our organization.
Qualifications - 3-5 years management experience; adaptable, self-sufficient, and committed to providing the highest level of internal and external customer care. Professional written and verbal skills are required; detailed oriented, organized, diplomatic, analytical, and ethical. Effective leadership, time management, follow through, and problem solving skills; ability to maintain confidentiality; proficient in MS Office products is required, i.e. Outlook, Word, Excel, Access, and SharePoint.