Retail Solutions Center Specialist - Mortgage Loan Support
The Huntington National Bank - Columbus, OH

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Responsibilities include:
· Providing phone support to Huntington Retail banking colleagues by answering questions regarding Huntington Mortgage Loan policies, procedures, customer service issues, and systems
· Resolving complicated customer issues through completion, within service level
· Recommending process improvements for internal and external customer service
· There are no sales goals associated with this job
Job Requirements
Basic Qualifications:
  • High School Diploma
  • Ability to work various shifts during hours of RSC operations as listed above
  • One or more years of Mortgage Loan Customer Service
  • One or more years of Retail Branch Operations or Mortgage Loan Servicing Call Center experience
Other Traits and Characteristics:
  • Associate’s Degree preferred
  • Knowledge of Mortgage Loan, Escrow, Taxes, Payments and other policies and procedures
  • Supervisory or leadership experience is an added plus
  • Proven ability to successfully resolve complex customer service issues
  • Excellent written and oral communication skills
  • Team player, with a genuine enthusiasm for providing "Simply the Best" service
  • PC and Internet proficient

Additional Details

Grade 69


Tobacco-Free Hiring Practice: To demonstrate our commitment to health and wellness, Huntington will not hire tobacco users (where permitted by applicable state law). Candidates applying for positions in those states will be notified of this practice during the recruitment process and, if offered a position, will be screened for tobacco use before they begin employment. If the position to which you’re applying is covered by this practice, the job application will provide greater detail as to what constitutes tobacco use.

Huntington does not accept solicitation from Third Party Recruiters for any position

About this company
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Huntington Bancshares is the holding company for The Huntington National Bank, which operates about 650 branches in Indiana, Kentucky,...