Assistant Manager
SONIC - Del City, OK

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Assistant Manager

About us:

Sonic Core Values:

At Sonic, we value:
  • Respect for everyone touched by the Sonic brand.
  • Entrepreneurial spirit and the power of the individual.
  • Importance of relationships as a way of life.
  • Doing different, special and better things to surprise and delight everyone touched by the Sonic brand.

Sonic Mission Statement:
  • To become America’s most-loved restaurant brand.

Assistant Manager Summary:

Assists in managing the operations of a Sonic Drive-In and assumes responsibility for drive-in operations in the absence of other management. Trains and supports the drive-in employees in order to provide quality food in a clean, safe and efficient manner so that guests will have an enjoyable experience at the Sonic Drive-In.

Immediate Supervisor: Working Partner/General Manager

Status: Hourly, Non-Exempt

Responsibilities of Assistant Manager Includes:

Essential job duties:
  • Manages, trains, monitors and coaches crew members, carhops and skating carhops.
  • Directs and assigns drive-in employees to perform all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices.
  • Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor.
  • Performs opening and/or closing duties in compliance with Sonic Drive-In policies and procedures.
  • Monitors and makes appropriate adjustments to staffing levels during assigned shift.
  • Monitors and maintains inventory levels and food cost control during assigned shift and completes weekly inventory as needed.
  • Completes assigned administrative duties timely and accurately.
  • Assists in maintaining files, records and all required documentation.
  • Reinforces the importance of placing guests’ needs first to drive-in employees on a consistent basis.
  • Immediately responds to guest requests in a respectful manner.
  • Reports guest complaints to immediate supervisor and assists in resolving such complaints.

Additional duties:
  • Performs all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.
  • Operates switchboard and records customer order, repeats order in a clear and understandable manner.
  • Operates Drive-Thru window and sales register and makes accurate change quickly and efficiently.
  • Prepares fountain drinks and ice cream items.
  • Prepares food by cutting and chopping food items and cooking on grill or in fryers.
  • Prepares food orders efficiently within 2-3 minute time frame.
  • Packages all menu items into bags or trays and places drink orders into drink carrier.
  • Serves food to customers in an efficient manner as necessary when working in other Basic Stations.
  • Occasionally moves food product weighing up to 50 lbs into freezer and shelves stacked from floor to ceiling.
  • Occasionally disposes of trash by transporting bags outside and into dumpsters.
  • Occasionally cleans areas of drive-in, including mopping, sweeping, washing dishes, wiping counter-tops and emptying used grease.
  • Complies with all federal, state and local wage and hour laws and labor and employment laws.
  • Wears required uniform and appropriate personal protective equipment as outlined in the Sonic Drive-In operations manual.
  • Performs frequent washing and sanitizing of: food areas, food preparation tools, and hands.
  • Performs other job-related duties as assigned or required.

Requirements

Assistant Manager
Requirements for Assistant Manager :

Qualifications and job requirements:
  • General knowledge and understanding of the restaurant industry or retail operations required.
  • Six months of restaurant management experience (QSR) or one year entry level retail management experience required.
  • Experience running shifts without supervision
  • Effective communication skills
  • Basic math and basic reading skills
  • Basic computer skills
  • Ability to follow directions
  • Ability to work irregular hours, nights, weekends and holidays
  • Ability to multi-task
  • Ability to successfully solve problems
  • Works with autonomy once given direction
  • Complies with all Sonic Drive-In Policies and Procedures, and all health and sanitation laws
  • Successfully completes and follows requirements of all STAR certification and other Sonic Drive-In training programs.
  • Continuous standing, bending, stooping, lifting, stretching and frequent over-head lifting will be required when staging, preparing or packaging menu items and/or cleaning.

Environment:
  • Frequent exposure to heat and hot liquid shortening while cooking.
  • Frequent exposure to freezer when stocking food items.
  • Occasional exposure to extreme temperatures based on variable weather conditions.

SONIC - 19 months ago - save job - block
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About this company
1,993 reviews
Sonic Corp. (Sonic) operates and franchises a chain of drive-in restaurants (Sonic Drive-Ins) in the United States. As of August 31, 2008,...