Sr. Lync/Telecommunications Engineer
Houghton Mifflin Harcourt Publishing Company - Orlando, FL

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This position reports to the Director of Enterprise Network Engineering The position will be used to provide the technical leadership in the implementation of Microsoft Lync providing the HMH team with an internal expert for this large project scheduled for 2013 Primary responsibilities include bull Work with Telecom team to act as technical leader in support of Implementation and operation of Microsoft Lync infrastructure bull Day to day troubleshooting of Microsoft (MS) Lync issues and Administration of Lync user accounts bull Day to day handling of Lync incidenttrouble tickets providing Tier 2 and Tier 3 support bull Day to day administration support maintenance and monitoring of the Microsoft Lync 2010 infrastructure bull Analyze and evaluate major system project requirements of considerable complexity bull Determine strategic system developmentlifecycleretirement roadmaps This position maybe located in any of our main office locations Orlando Chicagoland Boston Austin Requirements Required Skills bull Deep technical knowledge and operational experience with Microsoft infrastructure technologies Microsoft Lync and Active Directory bull Experience Leading a full Scale Lync Voice environment along with all other parts of the Lync solution InDepth VoIPVoice experience with MS Lync is a must but knowledge of Avaya Cisco Nortel desired bull Media Gateway integration and configuration experience (Audiocodes Dialogic NET) bull Experience with designing and configuring dialplans bull Fundamental understanding of SIP SIP Trunking Active Directory and Windows Certificate Services bull Experience working with Cisco UnityCall Manager as well as some Routing Switching knowledge bull Experience with Exchange 2010 including Unified Messaging is highly desired bull Excellent documentation and communication skills bull Capable communicator of technological information to business leaders bull Human and systems resource management skills Qualifications bull Microsoft MCITP Certification in Lync 2010 bull At least 5 years experience in enterprise voice systems operations bull BS in Computer Science Information Systems or related discipline Preferred Qualifications bull ITIL V3 intermediate or advanced certification bull Masters degree MBA finance or operations management Houghton Mifflin Harcourt is an Affirmative Action Equal Opportunity Employer MFDV and member of eVerify Lync, VOIP, Active Directory, MCITP, Audiocodes, Dialogic, NET
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