Reservation Agent
Sanctuary Camelback Mountain Resort and Spa - Paradise Valley, AZ

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Maximize occupancy by selling the hotel to its fullest and using high standards of Guest Services quality while caring enough to do it well by adhering to the Sanctuary Commitments.


  • Ensure all reservations calls are answered in a timely, professional and courteous manner.

  • Maximize every opportunity to close each reservations call.

  • Track reservations calls daily.

  • Follow through on every call with confirmations, letters and brochures.

  • Work closely with Front Desk to ensure full occupancy on busy days.

  • Ensure all necessary information is received from arriving guests, to facilitate their arrival and comfort prior to and during their stay.

  • Keep all reservations accounts, traces and specific requests for each arriving guest up to par.

  • Perform additional duties as requested by Reservations Manager.


    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities

  • Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Solid interpersonal skills and positive attitude is a must.

  • Computer experience needed, preferably with Opera.

  • Hotel/resort reservation or front desk experience required.

  • Ability to sit continuously to perform essential job functions.

  • Clear, articulate telephone voice and excellent/professional communication skills required

  • Ability to listen effectively, to speak and write English clearly.

  • Detailed and sales oriented.

  • Hearing and visual ability to observe and detect signs of emergency situations.

  • Familiarity with the surrounding area is a plus.