Position Title: Bank Teller
Location: Designated Bank Facility
Reports To : Branch Manager/Teller Supervisor
FLSA Status: Non-exempt
Hours : Full-time position – 40 hours per week (including Saturday rotations)
GENERAL DESCRIPTION OF POSITION
The incumbent is responsible for assisting customers in day-to-day transactions, maintaining cash drawer, closing bank as necessary and answering telephone in a courteous and professional manner. This position must have superior customer service skills and cash handling ability. Exercises trustworthy service, courtesy, tact and diplomacy in dealing with others. Work can be highly confidential in nature and involves the skilled use of a computer.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide excellent customer service at all times.
Give account balances to customers.
Cash checks for customers, handle deposits, withdrawals, money orders, cashier checks, traveler’s checks and credit card advances.
Print counter checks and deposit slips for customers.
Balance and maintain cash drawer.
Cross-sell all bank products.
Perform opening and closing procedures as assigned.
Perform end of day recap in absence of Head Teller/Supervisor.
Close checking and savings accounts as necessary.
Process night deposits.
Answer telephone in a courteous manner.
Accept loan payments.
Stock desk/teller supplies.
Perform any other related duties as may be required or assigned.
Included in Saturday work rotations.
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. High school diploma or GED equivalent; Minimum 2 years customer service and cash handling experience required; Banking experience preferred; Willingness and desire for continuous learning in order to maintain and enhance professional expertise in field.
Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.
Works under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor. Capable of working independently or with a team.
Limited responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work operations.
Performs work operations which permit frequent opportunity for decision-making of minor importance and which would not only affect the operating efficiency of the individual involved, but would also affect the work operations of other employees and/or customer to a slight degree.
Ability to maintain confidentiality.
Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.
ANALYTICAL ABILITY / PROBLEM SOLVING
Repetitive. Activities or duties using a pre-determined set of processes or directions coupled with nearby supervision. Learned things in situations where choice is simple or patterned.
USE OF MACHINES AND/OR COMPUTERS
Regular use of complex machines (i.e. desktop/laptop computer and software, copy machines, scanners, printers, fax, 10-key calculator, multi-line telephone system, etc.)
Regular contacts with customers, either within the branch or in the field. May also involve occasional self-initiated contacts to customers or potential customers. Lack of tact and judgment may result in a limited type of problem and/or embarrassment for the organization.
Contacts of considerable importance within the department or branch, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.
SOFTWARE SKILLS REQUIRED
Intermediate: Word Processing/Typing
Basic: 10-Key, Alphanumeric Data Entry, Database
The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel, talk or hear; regularly required to stand, reach with hands and arms; frequently required to sit; and occasionally required to walk, climb or balance, stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
There are no harmful environmental conditions that are present for this position.
The noise level in the work environment is usually moderate.
High School Diploma or GED Equivalent; Able to communicate (oral/written) in English fluently; Minimum 2 years Customer Service and Cash Handling experience required; Bank Teller experience preferred.
Summit Bank - 14 months ago