Job Title: Licensed Vocational Nurse (LVN), Level II
Reports To: Clinical Manager
FLSA Status: Non-Exempt
Location: Family Medicine Center (FMC)
Summary: A Monday through Friday position for an experienced LVN ( MINIMUM 3 YEARS ). This multi-function p osition requires the candidate to display willingness to make decisions and exhibit sound judgment. Employee will be expected to provide improved incentive capture; chronic care case management, medicine room and patient care as assigned. Must have excell e nt verbal and written communication, customer service and computer skills (preferably GE Centricity) and autonomy for meeting multiple project deadlines. We require someone with the ability to demonstrate leadership, independent thinking and creative prob l em solving while being a team player, to perform the following duties, under the direction of Clinical Manager and Director.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
o Ass ists in completion of forms required prior to examination
- Knowledge and increased capture of incentives and performance indicators (HCC, AWV, IPPE, P4P)
- Clinical staff scheduling
- OB tracking and follow up as assigned
- Chronic care management using provided indicators
- Proficiency in handling patient portal needs
- Patient care: Interviews patients, measures vital signs, such as pulse rate, temperature, blood pressure, weight, and height, and records information on patients' charts without spelling errors.
- Prepares treatment rooms for examination of patients.
o Obtains consent forms for the physician
o Accurate set up for procedure trays
o Arrange trash and biohazard cans within reach.
o Notifies physician when patient is ready
o Scrub down rooms and counter tops, as per policy.
- Drapes patients with cov ering and positions instruments and equipment.
- Hands instruments and materials to doctor as directed.
- Cleans rooms and sterilizes instruments.
o Cleans, packages and sterilizes instruments and procedure supplies.
o Complete spore testing and all logs necessary.
o Maintains clean rooms and general patient areas.
o Properly removes biohazard waste.
o Restocks clinical supplies for back office, as assigned.
- Inventories and requests orders for medical supplies and materials.
o Notifies Clinical Manager when an item is running low or the last one is used.
o Brings expired or damaged medications and supp lies to the team leader or Clinical Manager ’ s attention, removes them from the patient area and requests re-order.
o Urine dips, pregnancy tests, glucose and hemoglobin tests, peak flow testing, pulse ox, visual screening, au diometry screening, immunizations, and any CLIA waived labs
- Assists with intake of walk-in patients and able to handle sensitive patient issues and complaints.
- Operates electrocardiograph (EKG) and other equipment to administer routine diagnostic testing and calls outside medical facilities for results. Routine diagnostic testing includes:
o Knowledge of vaccine handling and administration
- Prepares and administers medications and procedures as prescribed by the physician and as allowed by licensure. Including:
o Dress wounds.
o Administers specified medication, orally or by subcutaneous or intradermal or intramuscular injection, and notes drug name, dose, route and time on patients' charts.
o Provides patient teaching for insulin self-administration and glucometer self-testing.
o Assembles and uses such equipment as sterile catheters, starting I.V. infusions and administering oxygen therapy, spirometry, breathing treatments, and ear lavage.
- Labels specimens and prepares them to ship to proper lab.
- Understands basic insurance i nformation requirements and provided programs including:
o Safety, HIPPA, and OSHA guidelines.
- Adhere to all policies and procedures. Such as:
o Maintain patient confidentiality.
- Perform tasks assigned to the team box for physician follow-up such as no show letters.
- Reviews physician's orders, lab requests, or follow-up needs with patient.
- Responds to requests to participate in quality improvement projects
- Initiates, or seeks out, opportunities to participate in quality improvement projects
- Perform any other services deemed reasonable by Clinical Manager or Physician.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in team problem solving situations; Uses reason even when dealin g with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer/patient situations/complaints; Responds promptly to patient/resident/customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Must be able to handle sensitive issues effectively.
Oral Com munication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Demonstrates excellent written and verbal communi cation and documents completely and appropriately.
Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of t eam above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information and document accurately in EMR, email or other written correspondence.
Change Management - Communicates changes effectively; Builds commitment and over comes resistance; Prepares and supports those affected by change.
Leadership - Inspires and motivates others to perform well; Inspires respect and trust; Accepts feedback from others; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Displays visionary leadership; passion and optimism. Inspires respect and trust.
Diversity - Demonstrates kn owledge of EEO policy; Shows respect and sensitivity for cultural differences: Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity an d ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Strategic Thinking - Develops strategies to achieve organi zational goals; Understands organization's strengths & weaknesses; Adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - I s consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Adheres to all time and attendance policies.
Dependability - Follows instructions, responds to management direction; Ta kes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Volunteers readily; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks f or and takes advantage of opportunities; Asks for and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas ; Presents ideas and information in a manner that gets others' attention.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
Planning/Organizing - Prioritizes and plans work activities; Uses time effic iently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and tho roughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickl y.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Hig h school diploma or equivalent and one year certificate from college or technical school (completion of LVN program and licensure); and three years related experience and/or training.
Knowledge: Basic medical back office procedures and medical terminology ; first aid and CPR, equipment, supplies and instruments used in a medical office; simple routine clinical lab methods; universal blood and body fluid precautions; OSHA rules and regulations; established protocol for storing poisons, narcotics, acids, cau s tics, and flammable items (MSDS), restrictions imposed by various managed care carriers, forms inherent to the back office area.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simpl e correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to apply concepts of basic math including dosage calculation.
Rea soning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve problems with a routine task that involves a change in circumstances.
To perform this jo b successfully, an individual should have experience with electronic medical records (preferably GE Centricity), knowledge of Internet software and Database software.
Certificates and Licenses:
Licensed Vocational Nurse; Current CPR Certificate; Current IV Certificate
This job may require team leadership responsibilities.
The work environment characteristics described here are representative of t hose an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must regularly lift and /or move up to 10 pounds; Assist mobility impaired patients for weighing, take patient vital signs with manual blood pressure cuff and transport patients with excellent understanding of correct body mechanics, and be able to carry a hand held computer while walking. Specific vision abilities required by this job include Close vision, Distance vision and Peripheral vision. While performing the duties of this Job, the employee is regu l arly required to use hands and fingers, handle, or feel and talk or hear. The employee is frequently required to walk; sit and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel or crouch.
Family Practice of Glendale is an Equal Opportunity Employer.
Monster - 13 months ago