Senior Agent/Broker Training Specialist
Liberty Mutual 1,090 reviews - Warrenville, IL

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Advance your Human Resources career at Liberty Mutual Insurance- A Fortune 100 Company!

About Liberty Mutual Insurance:
"Helping people live safer, more secure lives" since 1912, Boston-based Liberty Mutual Insurance is a diversified global insurer and the third largest property and casualty insurer in the U.S. based on 2011 direct premiums written as reported by the National Association of Insurance Commissioners.

Liberty Mutual Insurance also ranks 84th on the Fortune 100 list of largest corporations in the U.S. based on 2011 revenue. As of December 31, 2011, Liberty Mutual Insurance had $117.1 billion in consolidated assets, $99.3 billion in consolidated liabilities, and $34.7 billion in annual consolidated revenue.

Liberty Mutual Insurance offers a wide range of insurance products and services, including personal automobile, homeowners, workers compensation, property, commercial automobile, general liability, global specialty, group disability, reinsurance and surety. Liberty Mutual Insurance (

) employs over 50,000 people in more than 900 offices throughout the world.

Job Summary:
Commercial Insurance Learning Services is looking to hire an experience Trainer to join the Agent/Broker Training team. This person, under limited direction, will deliver complex technical training programs in live and/or virtual classroom environments. Additionally, they will manage moderately complex training & development projects, working with subject matter experts and instructional designers. This person will also conduct training program assessments to ensure meeting of learning objectives and works with senior managers on performance consulting projects that may result in non-training related solutions.

Delivers complex technical training programs to assigned client groups that may cross organizational levels and roles. Training delivery includes both live and virtual classroom environments.

Conducts needs assessment to identify learning objectives. Develops training content to meet the needs of assigned client groups and/or to improve upon the quality of existing content.

Manages moderately complex training & development projects, working with subject matter experts, management, and instructional designers. Project work includes needs assessments, curriculum development, course content development, program assessments, participant testing/evaluations. Works with senior managers on performance consulting projects that may result in non-training related solutions.

Identifies appropriate training media and methodologies based on audience learning styles, nature of training being delivered, audience location, point within the learning process, etc., within the context of business needs and constraints. Training methodologies may include group lecture, role play, simulation exercises, self-study, on-the-job training, computer-based training, etc.

Consults with managers to identify training needs and to ensure course content, training methodologies, and training materials meet those needs. Conducts formal training program assessments to identify gaps between learning objectives and learning outcomes. Provides recommendations for and makes changes to curriculum.

Develops and administers tools to measure effectiveness of training programs. Makes recommendations based on these measurements to improve quality of training programs.

Provides feedback and coaching to client audience in one-on-one and group settings. Creates individual development plans based on formal assessments and manager feedback.

Ensures program administration needs are met, to include communications, scheduling, roster management, materials production, facilities coordination, participant tracking, etc. Answers participant questions related to training.

Identifies needs and provides recommendations for utilizing outside resources. Sources third party training vendors. Handles vendor management, to include coordination of resources and ensuring quality of product and service levels delivered.

Bachelor's degree or equivalent experience required, Master's degree preferred, in addition to 7-10 years of experience in mix of technical and training and development roles

Has working knowledge of instructional design principles and concepts

Expert knowledge of department duties, responsibilities and procedures

Excellent written and verbal communication skills, to include advanced presentation/platform and facilitation skills

Proven ability to engage audiences in learning topics and to quickly and effectively respond to audience needs

Excellent ability to identify different learning styles and to select optimal delivery methods to achieve desired outcomes

Demonstrates strong project management skills

Strong knowledge of common e-Learning software applications; familiar with emerging e-Learning tools

Experience teaching commercial insurance and/or insurance designations is preferred

CPCU, CIC, AAI Designations preferred

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

401K and Company paid pension plan

Medical coverage

Dental coverage

Paid time-off


Discounts on automobile and homeowner's insurance

Discount fitness memberships

Flexible spending accounts

Tuition reimbursement

Vision care coverage

Work/Life resources

Credit Union membership

Employee and Dependent life insurance

Disability insurance

Accidental death & dismemberment insurance

About this company
1,090 reviews
Liberty Mutual Insurance helps people preserve and protect what they earn, build, own and cherish. Keeping this promise means we are there...