Assistant Service Manager
Concord Management Ltd. - Westland, MI

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BASIC PURPOSE:

Perform duties to track and maintain service information and maintain the safety, operation, and aesthetics of all elements of grounds, buildings, amenities, and apartments of assigned property in condition that meets established quality standards, making broad decisions requiring considerable initiative and ingenuity and where only general methods are available.

ESSENTIAL FUNCTIONS:

1. Work from check lists, schedules, service requests, logs, contracts, warrantees, and instructions.

2. Track and determine the status of service requests in computer system and close records for completed orders. Investigate and resolve issues where service orders are past due in computer system.

3. Update and maintain a wide range of records and documentation including EPA logs, MSDS sheets, smoke detector records, asset inventory, fire log, compactor log, and pool log to ensure that records are current and meet with established standards for accuracy and completeness. Check warrantee information and ensure that repairs to covered units are performed in keeping with warrantee requirements.

4. Maintain spare parts inventory. Requisition supplies, materials, and parts as required ensuring that inventories are maintained at prescribed levels.

5. Conduct and document move-in and move-out inspections. Orient new residents to the operation of appliances in apartments and respond to questions.

6. Respond to punch lists and prepare apartments for move in for new residents, ensuring that all check list items are processed and resolved. Determine repair, material, and supply requirements and perform any range of repairs including replacement of damaged floor covering, repair of walls, counter tops, fixtures, fans, windows, doors, and appliances, involving mechanical, electrical, plumbing or HVAC systems or units.

7. Respond to service requests to investigate and make mechanical, electrical, plumbing or HVAC repairs to damaged or broken apartment or amenity elements as reported by residents or staff or escalated by Service Technicians. Examine reported problem, determine extent of repairs, materials and supplies required and make any range of repairs to damaged or broken units. Notify supervisor when outside contractors are required for attention to unusual conditions. Monitor the work of outside contractors and maintenance staff and ensure repairs are made in keeping with quality and safety standards.

8. Paint any range of interior and exterior surfaces and fixtures at assigned properties, including apartments, club house and amenity areas, compactor areas, speed bumps, signs, posts, gates, street markings, and rails. Touch up building exterior surfaces as required. Clean and prepare surfaces, pressure washing as appropriate. Apply caulk around doors, windows, or on breezeway floors to repair surfaces. Patch and repair drywall and stucco surfaces, matching textures on walls, ceilings and other surfaces as required. Select proper coatings and colors. Paint entire surface or touch up paint as required ensuring compliance with aesthetic standards.

9. Process assigned area of grounds in keeping with schedules and check lists. Pick up trash, empty trash bins, and replace trash bags. Move trash to compactor and clean, pressure wash, and sanitize compactor and immediate area. Blow, sweep, pressure wash, and clean sides of buildings, stairs, and breezeways. Clean light globes, remove cobwebs, and otherwise ensure the cleanliness of building exteriors and areas around and between buildings. Pressure wash building walls, breezeways, sidewalks, and other assigned areas.

10. Remove snow accumulations from driveways, parking lots, walkways, breezeways, stairs, and other common grounds areas. Spread salt or prescribed product to melt ice as required and take other standard precautions to keep grounds safe and functional.

11. Clean and scrub pool and deck surfaces, and remove debris. Check water and treat with prescribed chemicals under supervision or as certified to ensure that pool water characteristics are in compliance with prescribed standards.

12. Check and repair irrigation systems. Rake recreation areas and straighten signs and poles. Paint signs, speed bumps, street markings, and other areas as assigned.

13. Perform assigned range of preventive maintenance routines including change filters, check smoke detectors and replace batteries as required, change light bulbs, perform damage inspections, perform routine plumbing repairs, and update exterior light map.

14. Assist to move appliances into and from apartments and vacant apartments of discarded personal belongings and trash left in vacated apartment homes. Make keys as directed. Clean and maintain golf carts and report damage or the need for service.

15. Respond to maintenance related inquiries from any staff members or residents. Perform any range of special projects to install or repair items to increase the aesthetics, safety, or quality of the property, as assigned such as adding lighting to trees, repairing fences, building shelving, and moving or installing equipment.

16. Observe property grounds and notify supervisor of safety hazards, property damage or unsightly conditions on grounds. Notify supervisor of the need to replenish materials and supplies when low and process requisitions as required. Store and maintain supplies and materials in keeping with procedures and standards.

17. Available for “on call” duty, nights and weekend work.

Requirements
KNOWLEDGE:

Use mathematics together with the analytical use of complicated drawings, manuals, and schematics, and use various types of precision measuring instruments, such as A/C gauges, digital scales and electrical testers. Equivalent to up to three years applied trades training on a particular or specialized occupation, requiring knowledge of mechanics, electrical systems, HVAC systems, and plumbing. Fully functional level requires basic mechanical knowledge and Certified Pool Operator and Environmental Protection Agency certifications for utilization of pool and HVAC chemicals.

EXPERIENCE:

Over three and up to five years required to be fully familiar with required techniques, equipment, systems, documentation, and work routines.

PHYSICAL DEMAND:

Regular physical effort required performing mechanical repairs which is equivalent to continuously lifting or moving average weight material. Physical activity includes walking, squatting, bending, pushing, and climbing ladders as needed. Frequently lifts over 25 lbs. and up to 60 lbs. and occasionally lifts up to 150 lbs. with assistance for heavier activity such as moving appliances. Perform snow removal (if applicable).

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