Job Category: Management, Account Management
Clinical Licensure Required : N/A
Job Type: Full Time Position Summary:
Maintain client satisfaction and retention efforts for the Blue Cross Blue Shield Service Benefit Plan, also known as FEP, and serve as the Communications Specialist. Manage and develop a team of Account Managers, fully dedicated to the FEP account, that are tasked with supporting FEP with member escalations, working with internal operations by analyzing complex problems, identifying root causes and assisting with driving practical and creative solutions. Foster teamwork and a supportive departmental culture with an emphasis on ensuring exceptional client service. Lead daily activities of assigned team by providing coaching, mentoring, development, guidance and timely resolution of issues within the team environment. Identify and implement departmental best practices to ensure employees are following best practices. As the Communication Specialist, responsible for drafting, coordinating and overseeing all communications sent by CVS Caremark to FEP members. Required Qualifications:
A minimum 9 years of experience which includes three (3) years in account management, healthcare, insurance or benefits experience. 3-5 years of previous management experience. A combination of experience and training may substitute. Preferred Qualifications:
Bachelor's degree required. A combination of education and work experience may substitute. Business Overview:
- Excellent verbal and written communication skills is a must - Able to comfortably operate in an environment of ongoing change, complexity, ambiguity, urgency and pressure -Strong leadership skills with ability to work in a self-directed fashion -Proficient skill level in the use of Microsoft Office Suite products and various web applications -Ability to foster interpersonal relationships Knowledge of FEP, RECAP, and/or RxClaim a plus Education:
CVS Caremark, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day.
As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.
Millions of times a day, close to home and across the country, we’re helping people on their path to better health.