EMR Analyst (Technical Support Specialist) - Healthspring
Cigna - Mobile, AL

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Job Description Primary Function: This position is responsible for serving as a liaison between Corporate HealthSpring and the clinic staff to ensure that services standards, systems functionality, and process / workflows are properly implemented and maintained. As the liaison, he/she will coordinate to provide implementation and ongoing training support, identify process improvements, conduct reporting and auditing, and is a resource for level one help desk activities. Serves as systems super user and assists the Clinical Practice Manager to ensure high level of efficiency in all aspects of practice management activities.

  • Serves as the first line of contact and considered the super user / subject matter expert for all applications
  • Manages and resolves complex problems in coordination with HealthSpring Clinics Corporate team
  • Provides training during the deployment of new clinics facilities
  • Serves as the trainer and conducts follow-up / reinforcement training related to new tools/processes
  • Participates in audit process and follow up as identified to adhere workflow, compliance, and performance standards.
  • Implements and maintains clinics culture training and ongoing support
  • Assists in development and implementation of EMR training, support activities, and monitoring functionality usage
  • Provides feedback and assists Clinical Practice Manager with ongoing process improvement activities
  • Provides level one IT help desk support
  • Develops and maintain relationships with physicians, care team and external office staff
  • Participates in health center team meetings
  • Maintains comprehensive knowledge of all health center applications related to functionality and limitations as applicable to workflow and operational needs
  • Implements training and re-training on applicable modules to assure proper usage by partner physicians and staff and evaluate effectiveness of process
  • Provides education and workflow management for operational, clinical, HEDIS, P4Q, EMR related activities
  • Assists with achieving all organizational goals and objectives
  • Participates in local, regional, or national user groups or organizations to enhance networking / contacts and obtain best practices for implementation as applicable to job position
  • Performs other duties as assigned
Preferred Requirements:
  • Possesses strong organizational skills
  • Works well in a team approach and has strong Interpersonal skills; friendly and flexible
  • Ability to handle multiple tasks
  • Analytical thinking and problem solving skills
  • Communicates information accurately and timely - written and oral communication is accurate and timely and at the appropriate level
  • Works independently, receiving a minimum of detailed supervision and guidance
  • MS Office – development and maintenance of flowcharts, spreadsheets and reports
  • Understanding of clinical vocabulary and services offered in medical office setting
  • Bachelors degree in nursing, health care or business related field preferred
  • Minimum of 2-3 years of experience with an EMR in practice management setting preferred
  • Knowledge to support basic technology issues such as: wireless, thin clients, proximity badges
  • Knowledge/experience in ICD-9 and CPT coding guidelines preferred
  • Strong computer skills in Microsoft office products
  • Knowledge of practice management system(s) preferred.
  • Experience working in a technical role in the software industry with an EMR preferred
  • Experience with GE Electronic Medical Record and Practice Management systems preferred

Up to 25% of travel related to implementation and ongoing support of centers


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