The goal of this position is to identify the impact and value of processes for Commercial Technical Support and correlate them to the organizations key goals of Financials, Customer Partner Experience, and Organizational Health. In the Commercial Technical Support organization, we have been developing processes for delivering support for several years and our scope is expanding to quantify the impact of our processes and correlate them to our org Key Performance Indicators (KPI's) ? ala Kevin ...
From ComputerJobs.com - 20 days ago
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