Implements, upgrades and supports application systems.
Assures that all systems are fully tested before implementation into production.
Troubleshoots and resolves reported system and application problems in the test and production environments.
Documents and describes process and procedures relating to current and future systems environments.
Trains and educates users on system functionality and capability
Provides Level 2 and 3 support for day-to-day production issues, maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures .
Provides leadership and support to a super-user groups.
Supports standardization of documentation and the integration of applicable standards and practices.
Evaluates IT application updates and revisions and may participate in testing.
Provides support for applications and coordinates with the appropriate teams.
Coordinates planning for installations of maintenance releases with Application Solution Architect, Application Developers, and Technical Analysts.
Provides documentation and delivery of training on assigned applications
Interacts with business teams to develop application requirements and deployment plans
Participates in coordinating installation of application changes.
Installs maintenance/patches and software upgrades.
Ensures new installations will integrate with the current application and data technical environment
Additional tasks/responsibilities as defined.
Completes assigned tasks as per defined project scope, timelines, and budgets for implementations. Works to prescribed methodologies for all project implementations. May work on multiple implementations at any given time.
Participates in coordinating the transition from implementation to production and application support.
Develops reports, scripts and forms according to required specifications
Documents business and system processes and procedures through the use of industry standard process flow and flow charting techniques.
Provides documentation on the application systems environment.
Develops application back-up and recovery procedures.
Participates in the development with Vendors and the MBO’s of detailed interface and program specifications.
May require on-call coverage responsibilities
Skills, Requirements and Certifications
Bachelor’s Degree in a related field or may substitute an equivalent combination of education and experience.
Knowledge of ITIL environments preferred.
3-5 years experience in supporting vendor platform.
Dragon Medical experience preferred
Technical knowledge with Product/Vendor Analysis, software support and training programs.
Knowledge of systems and application development.
Experience with report development tools.
Experience with implementation of application software packages/custom applications.
Knowledge of the application of computer technology within healthcare preferred.
Healthcare experience preferred.
Interactions and hand-offs
Works with IT staff to develop/integrate documentation requirements.
Works with other Application Analysts, Application Solution Architects, Application Developers, and Technical Analysts on coordinating installation of maintenance releases.
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times.
Maintains confidentiality and protects sensitive data at all times.
Adheres to organizational and department specific safety standards and guidelines.
Works collaboratively and supports efforts of team members.
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
Adheres to and exhibits our core values:
Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness.
Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.
Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
Catholic Health Initiatives and its organizations are Equal Opportunity Employers. CBCHI
WA-Tacoma-Franciscan Health System
Scheduled Hours per 2-week Pay Period
Catholic Health Initiatives - 19 months ago
For Catholic Health Initiatives (CHI), returning sick people to good health is more than a business -- it's a mission. Formed in 1996...