Personal Bankers work in the banking center (branch) and are responsible for offering and selling financial products and services to both individual and small business customers/clients. Personal Bankers are the financial liaison to customers/clients for building, deepening, and retaining long-term relationships while providing world class customer service. Your duties will include, but are not limited to the following:
Meeting and exceeding sales and customer/client service goals with the utmost of accuracy and highest ethical standards.
Selling financial products (e.g. Credit Cards, CD's IRA's, Loans).
Opening deposit accounts and taking loan applications.
Responding to customer inquiries and concerns and creating positive solutions.
Recognizing and referring cross-sell opportunities.
Performing daily/weekly sales reporting.
Interviewing and processing consumer loan/credit line requests for customers, and obtaining referrals from loan customers.
Quoting rates, terms and programs for loan customer requests.
Supporting other sales associates as needed.
May be required to work Saturdays and or extended hours as needed.
Minimum of one year successful sales experience in a salary plus incentive environment or in a sales-goal environment with defined goals and accountabilities where you met or exceeded those goals
Skilled in optimizing sales opportunities to existing and walk-in customers
Ability to generate new business by outbound calling and by reaching out to the local community
Excellent oral and written communication skills with exceptional influencing skills
Ability to work effectively as a team member and with customers.
Strong analytical and problem solving skills. Ability to derive innovative solutions.
Demonstrate problem-solving, teamwork abilities and ability to be proactive
Pass personal banker pre-employment assessment
Successful sales track record in a retail banking environment
Ability to promote sales of credit and loan service and complete credit and loan documentation
Demonstrated leadership and assertiveness
Bilingual (fluent verbal and written) skills
Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
Bank of America - 11 months ago
Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries thr...