Inside Auto Claims Representative - Voorhees, NJ
Liberty Mutual - Voorhees, NJ

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Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year over year growth? Liberty Mutual Insurance has an excellent claims opportunity available. As an Inside Claims Representative you will review and process simple and straightforward claims within assigned authority limits, consistent with policy and legal requirements. In this busy and fast-paced environment, your organizational skills and ability to stay calm and focused will be put to good use. In addition to a wide range of benefits, as an employee, your insurance education and training are paid by Liberty Mutual Insurance.
              Responsibilities:
              • Reviews and administratively sets-up simple and straightforward claims (i.e., small theft or minor automobile property damage) in tracking system and writes or revises the brief description of loss to ensure that it accurately reflects the actual circumstances.
              • Ability to manage a claims desk in a high volume claims environment.
              • Determines liability. Establishes and enters claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
              • Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims. Responds to various written and telephone inquiries including status reports. Explains the facts and logic behind decisions in a way that the customer understands, even if they do not agree with the decision.
              • Documents actual damages associated with claims and processes claim settlements within assigned authority limits.
              • Maintains diary of claims processed and matches all open and closed mail to ensure proper tracking and processing of claims consistent with established guidelines and expectations.
              • Uses organizational skills to manage competing demands while performing administrative tasks associated with processing claims such as establishing and maintaining files and folders and generating required correspondence.
              • Alerts Team Manager to the possibility of fraud or subrogation potential for claims being processed.
                Qualifications:
                • High school diploma or equivalent experience, Bachelor's degree preferred.
                • 1-3 years of related customer service experience; 1 or more years claims handling experience, or equivalent training preferred.
                • Basic understanding of insurance principles including coverages and terminology.
                • Effective and persuasive communication skills to explain the facts and logic used to arrive at decisions in a way that the customer understands.
                • Written skills to compose clear, succinct descriptions when posting files and drafting correspondence.
                • Excellent telephone communication skills, as well as typing skills required.
                • Capacity to multi-task in a fast-paced work environment.
                • Addresses conflict calmly, directly and diplomatically. Treats others with respect, even under difficult or heated circumstances.
                • Licensing required in some states.
                Benefits:

                We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:
                · 401K and Company paid pension plan
                · Medical coverage
                · Dental coverage
                · Paid time-off
                · Pay-for-Performance
                · Discounts on automobile and homeowner's insurance
                · Discount fitness memberships
                · Flexible spending accounts
                · Tuition reimbursement
                · Vision care coverage
                · Work/Life resources
                · Credit Union membership
                · Employee and Dependent life insurance
                · Disability insurance
                · Accidental death and dismemberment insurance

                Liberty Mutual - 13 months ago - save job - block
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                At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and...