Reporting to the Director of Patient Access oversees patient registration services, scheduling support, and reimbursement related functions at the customer point of access. Monitors and oversees the performance of patient access specialists ensuring complete and accurate patient registration in compliance with hospital and regulatory standards. Establishes implements and maintains measures for appropriate staffing, productivity, compliance, quality, accuracy, and customer service. Serves as a liaison for patients with point of service departments, physicians and insurance carriers to resolve escalated registration issues.
1. Bachelor’s degree in Healthcare, Business or a related field required.
2. Minimum 5 years experience with medical insurance, registration processes, revenue cycle reimbursement, EMTALA, HIPPA, OIG work plans and other government and third party healthcare regulations in a managed care environment required OR at least 3 years NCH PAS/PES experience with 1 of those years as a Lead required.
3. Minimum of 2 years of management experience required for external hires.
4. Prior experience with registration service related and quality measurement techniques required.
Northwest Community Hospital - 2 years ago