Toys R Us, Inc. - Ponce, PR

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The Store Team Leader is responsible for every team member and event that takes place in the store. The Store Team Leader provides guidance and direction to the store team in the areas of guest satisfaction, team/team member development, merchandising, inventory, cash control, human resources, safety, loss prevention and expense control, so that the store will operate effectively and profitably.

Description of duties and task essential job functions

  • Overall hiring and maintenance of all store team members, including supervisors. Maintain proper headcount through ongoing recruiting activities.
  • Evaluate associate's performance and coach them on performance-related problems and on their general development.
  • Provide training to associates on a one-to-one basis on Guest service, Product knowledge, Merchandising, selling skills, safe merchandising techniques and use of equipment.
  • Develop and maintain a weekly team schedule in adherence allowing the store to operate with the required team members and within the allotted labor budget.
  • Ensure timely payroll processing and administration.
  • Motivate associates, foster teamwork and champion change when it occurs.
  • Cultivate and role model best selling and service practices. Actively engage guests at all times and ensure associates are doing the same.
  • Drive sales though activities such as guest engagement, product demonstrations, and suggestion selling in order to maximize the value of each guest visit.
  • Ensures proper merchandising and signage of all sales floor areas, at all times.
  • Supervises unloading of all trucks and flow of merchandise to sales floor or storage as appropriate.
  • Preserve Company assets by controlling shrink, labor costs & risk exposure
  • Ensure proper opening and closing of location according to store scheduled hours, including store recover and activating/deactivating the location alarm (if applicable)
  • Ensure all transactions are accounted for through the proper handling of all cash, receipts, and reports. Ensure that night deposit is made in a timely fashion
  • Ensure all fixtures are in good repair and are set properly per fixture plan.
  • Act as a role model of appropriate loss prevention/risk management behavior and ensure associates are effectively trained in these areas.
  • Execute all initiatives per Company SOP.
  • Other tasks and duties as assigned

  • Exceptional leadership, communication & training skills
  • Ability to handle/prioritize multiple projects
  • Able to identify others' strengths & assign work accordingly
  • Passion for Guest Service
  • Product knowledge
  • Results ownership
  • Organization knowledge - know the business. Use technical/functional expertise.
  • Commitment to delivering the promises we make in our Mission Statement
**Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in Toys"R"Us, Inc.!

Job Function : Department Supervisor
Primary Location : USA-PR-Ponce

Work Locations :
Ponce Towne Center, PR EXP

State Road 2 and Baramaya Road

Ponce 00731-0000

Schedule : Flexible

About this company
4,815 reviews
Toys“R”Us, Inc. is the world’s leading dedicated toy and baby products retailer, offering a differentiated shopping...