POSITION SUMMARY: Responsible for the daily operations of a PODS storage centers within a designated location. Responsibilities include, but are not limited to, the storage center and driver staff, direct day-to-day supervision of such staff, manage the daily routing and assignment of jobs to drivers. Continually maintain all OSHA, DOT and preventative maintenance programs for all the storage center and driver equipment.
Implement standards, metrics, performance criteria, policies and procedures
to continuously improve delivery and storage center productivity
Handle customer communication on arrival times, customer service issues
Coordinate repairs if damage occurs at a customer site, ensure all paperwork
and payment packets are returned from the field, coordinate access to
customer PODS stored in the storage center
Maintain operating budget focusing on maximizing profitability and reducing
Coordinate with the Operations Division for performing POD repairs and lift
repairs in the field, and at the storage center
Daily routing and direction for delivery drivers as outlined by delivery requests
and ensuring the highest levels of customer satisfaction
Assist all Delivery Drivers throughout their routes to ensure timely delivery
schedules are met and customer satisfaction is maintained
Responsible for maintaining a safe and clean storage center, inside and out
Responsible for reporting employee issues/performance to Territory Manager
and Human Resources in a timely manner
Maintain communication with the Call Center and other divisions for daily
delivery and customer requests
Maintain ongoing communication with Human Resources for all personnel
management assistance, accident reports, employee evaluations and
Maintain communication with Risk Management for all damage and accident
Ensure timely submission of incentives and weekly payroll approval
Resolution and reporting of all customer service incidents and damage reports
Provide team motivation and development
Perform other duties and responsibilities as assigned including driver
responsibility (up to 20% of job duties) if necessary
Collaboration - Develops positive working relationships that emphasize team accomplishment in conjunction with individual contribution.
Judgment - Initiates action only after evaluating the consequences of the action and determining that the benefits are likely to outweigh the costs.
Operational Excellence - Manages business priorities and resources to ensure the efficient, timely, and cost effective achievement of business results.
Respect for People - Builds trust-based relationships with people by treating them with dignity, respect, and fairness, while valuing their diversity in background and views.
Results Orientation - Establishes high performance standards for self and others and assumes personal ownership and accountability for achieving business results.
Tactical Problem Solving - Synthesizes available data and facts into plausible courses of action that will result in the resolution of identified problems..
Talent Development - Pursues a personal course of development related to business acumen and uses that knowledge to hire, coach, and develop the performance of others.
Tenacity - Pursues the resolution of business challenges with urgency and determination to achieve positive outcomes.
Adhering to Values & Principles - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organizational and individual responsibility towards the community and the environment.
Problem Solving Capability - Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary.
Quality of Work - Maintains high standards despite pressing deadlines; does work right the first time; corrects own errors; regularly produces accurate, thorough, professional work.
Teamwork - Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.
Initiative - Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development.
SUPERVISION RECEIVED/EXERCISED: Perform duties under general direction of the Territory Manager. Supervise work and activities of storage center and delivery staff.
SCOPE OF DECISIONS: Ability to make sound decisions in a manner consistent with the essential job functions.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
Education and/or Experience
High School diploma; college degree preferred or 3-5 years of prior management experience in lieu of degree
1-2 years prior management experience required
Two years of prior customer service/relations and/or transportation and storage center experience a must
Math and Language Skills
General knowledge of basic math skills, ability to calculate percentages, prepare schedules, maintain/track work hours, maintain/track key metrics, manage budget
Above average written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers, employees and all levels of management
Excellent command of the English language, good use of grammar skills. Bilingual skills helpful
PC proficiency and typing skills; knowledge of Microsoft Word, Excel and
Outlook, sufficient to create documents, spreadsheets and communicate via
Ability to learn and use PODS proprietary software
Ability to sit at a desk and use a computer for up to 8 hours a day; ability to use hands and fingers to type on a keyboard and use a mouse to navigate. Vision sufficient to view small details on a monitor
Ability to stand and walk up to 8 hours a day; stoop, bend and lift boxes weighing up to 35 lbs (lets make 50)
Ability to hear and to verbally communicate using a telephone handset and/or connected headset device
Possess critical thinking and analytical skills
Ability to lead a team through change management processes
Ability to multi-task, plan and organize effectively using time-management
Ability to coach and mentor
Ability to maintain a positive and respectful demeanor at all times
Mechanical ability essential to identify problems with equipment
Ability to perform driver duties
Possess a clean driving record and current driver's license. Willingness to
apply for a driver's license issued by state in which the job is located
Ability to apply and successfully attain CDL Class B or higher license
Ability to maintain an updated medical examiner's certificate to meet DOT
Ability to pass Operational Management Training program
WORKING CONDITIONS: Climate controlled office environment during normal business hours. May be subjected to inclement seasonal weather conditions if position calls for working in a storage center or factory environment, or traveling to/from various locations
Hours: Adhere to scheduled work times. Flexibility, additional hours and weekends may be required to meet business needs.
Storage Center - Compton, CA
The preceding job description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position.
Equal Opportunity, Affirmative Action Employer
PODS, Inc. is an Equal Opportunity, Affirmative Action Employer. We will not discriminate unlawfully against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, sexual orientation, age, religion, physical or mental disability, marital status, place of birth, military service status, or other basis protected by law.
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PODS Enterprises, Inc.
TalentVelocity - 17 months ago