SUPPORT DESK ANALYST II (Sat.Sun.Mon.Tues) See preferred skills list
UAB Health System - Birmingham, AL

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Basic knowledge in the identification, prioritization and resolution of computer related issues. Uses incident management database to document, track and provide assistance for user requests and/or resolution. Minimum Qualifications Bachelor's degree in a related field and two (2) years of related experience required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. Additional Preferred Licensures / Certifications 2 years of experience supporting Windows XP and Windows 7 desktop/laptop PCs.

Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

Experience installing software on desktops and laptops.

Experience troubleshooting basic network, software and printing problems.

Customer service, oral and written skills a must.

Apple/MAC experience a plus. Posting Salary Minimum 41,038.00 Posting Salary Maximum 64,833.00 Employment Status Full Time Benefit Eligible Shifts Weekends Only Licensure / Certifications None required.

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