Restaurant Host/Hostess
Gaylord Entertainment - Kissimmee, FL

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What do we do? We have Fun!!
You can be a STAR at Gaylord Palms Resort & Convention Center. This beautiful 1,406 room resort in Central Florida offers an extremely unique property with 400,000 square feet of meeting space.

As one of the "Top 100 Companies for Working Families" in Central Florida, we offer an extensive benefits package for you and your family. We offer medical, dental, vision, and life insurance, along with a company matching 401(k) savings plan. A few of our other perks include free uniforms, $1.50 meals in our cyber cafeteria, free fitness center with fitness classes, hotel, restaurant and spa discounts, and the list goes on and on. Most of all, we are committed to our STARS....and you could be a STAR too!
Gaylord Entertainment (NYSE:GET) is a leading hospitality and entertainment company based in Nashville, Tenn. which owns and operates industry-leading brands - Gaylord Hotels (, a growing number of upscale, meetings-focused resorts, and the Grand Ole Opry (, the weekly showcase of country music's finest performers for over 80 consecutive years. The Company's entertainment brands and properties include the Ryman Auditorium, General Jackson Showboat, Gaylord Springs Golf Links, Wildhorse Saloon, Radisson Hotel Opryland and WSM-AM. For more information about the Company, visit

Job Summary:
This position will greet and interact with guests and escort them to the tables or waiting area. Ensure a positive guest impression.

Job Responsibilities:
Greet guests, escort them to tables or outlet waiting area, provide menus and communicate guest arrival to server.
Operate the outlet table scheduling system. Assign guest to tables suitable to their needs.
Assist in maintaining general cleanliness of the waiting area, dining area and coat room. Check restrooms for cleanliness as needed.
Demonstrate excellent communication skills including telephone etiquette. Communicate special guests needs to appropriate leaders.
Ensure empty tables are cleared and reset properly. Assist servers and server assistants as required.
Perform assigned side work through out the shift.
Place menus, wine lists or appetizer menus throughout the restaurant. Collect, store and maintain menus appropriately.
Demonstrate thorough knowledge of food and beverage products. Follow up with guests to ensure satisfaction with food and service.
Maintain communication with management, kitchen staff, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
Perform other duties as assigned.

Job Qualifications:
Education: High school diploma or equivalent preferred.
Experience: Previous customer service experience preferred. Good communication skills required.

Gaylord Entertainment offers a competitive, comprehensive benefits and compensation package. Gaylord promotes a Drug-Free workplace and is an Equal Opportunity Employer (EOE).

About this company
75 reviews
The Grand Ole Opry, the longest-running live radio show in the world, is grand indeed for country music fans. Since it was founded in 1925,...