Oriole's Grille Server (FT)
Starwood Hotels and Resorts Worldwide Inc - Baltimore, MD

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Company

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,090 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element(SM). The company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood Hotels also owns Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts.

Location

Welcome to the revitalized Sheraton Inner Harbor Hotel! Retreat to one of our 337 spacious guest rooms, and enjoy the celebrated "ahhhh" of the pillow-top mattress, featherweight, pure-white duvet and crisp white linens of The Sheraton Sweet Sleeper™ Bed. Touch base with home or the office with wireless High Speed Internet Access and oversized work desks, and enjoy new flat-panel TVs in our 100% smoke-free rooms. Take advantage of our newly installed Link@Sheraton experienced with Microsoft, a lobby lounge offering travelers a convenient online experience and a comfortable setting where you can to stay connected to work, family and friends while on the road.

Surround yourself with the best of Baltimore. Connected to the Convention Center and a brief walk from the magnificent Inner Harbor, Oriole Park at Camden Yards, and M&T Bank Stadium which is home to the Baltimore Ravens, we are convenient to everything that makes our city so wonderful. Get in on the fun with your friends and family and explore The National Aquarium, Maryland Science Center, 1st Mariner Arena, or the Hippodrome Theater. Stroll around our charming and lively neighborhood, or take in historic Fort McHenry, birthplace of the Star Spangled Banner.

Department

Oriole's Grille

Job Description

Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment.
Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.
Maintain proper condition and cleanliness of dining areas and servicing equipment.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of the appropriate table settings and service ware.
Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.

Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
Two years experience as food server in full service restaurant is required. Customer service experience preferred.

Licenses or Certificates
Must be minimum age to serve alcohol.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Oriole's Grille Server (FT)
Company

Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1,090 properties in nearly 100 countries and 154,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels and resorts with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element(SM). The company boasts one of the industry’s leading loyalty programs, Starwood Preferred Guest (SPG), allowing members to earn and redeem points for room stays, room upgrades and flights, with no blackout dates. Starwood Hotels also owns Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts.

Location

Welcome to the revitalized Sheraton Inner Harbor Hotel! Retreat to one of our 337 spacious guest rooms, and enjoy the celebrated "ahhhh" of the pillow-top mattress, featherweight, pure-white duvet and crisp white linens of The Sheraton Sweet Sleeper™ Bed. Touch base with home or the office with wireless High Speed Internet Access and oversized work desks, and enjoy new flat-panel TVs in our 100% smoke-free rooms. Take advantage of our newly installed Link@Sheraton experienced with Microsoft, a lobby lounge offering travelers a convenient online experience and a comfortable setting where you can to stay connected to work, family and friends while on the road.

Surround yourself with the best of Baltimore. Connected to the Convention Center and a brief walk from the magnificent Inner Harbor, Oriole Park at Camden Yards, and M&T Bank Stadium which is home to the Baltimore Ravens, we are convenient to everything that makes our city so wonderful. Get in on the fun with your friends and family and explore The National Aquarium, Maryland Science Center, 1st Mariner Arena, or the Hippodrome Theater. Stroll around our charming and lively neighborhood, or take in historic Fort McHenry, birthplace of the Star Spangled Banner.

Department

Oriole's Grille

Job Description

Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service. Control guest checks and secure proper payment.
Ensure station and table set-ups are complete and perform various side duties as assigned by the Outlet Supervisor.
Maintain proper condition and cleanliness of dining areas and servicing equipment.

Other:
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Requirements

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of the appropriate table settings and service ware.
Ability to describe all menu items, prices and methods of preparation. And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.

Physical Demands
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
Must be able to exert well-paced ability in limited space.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.

QUALIFICATION STANDARDS
Education
High school or equivalent education required.

Experience
Two years experience as food server in full service restaurant is required. Customer service experience preferred.

Licenses or Certificates
Must be minimum age to serve alcohol.

Grooming
All employees must maintain a neat, clean and well-groomed appearance per Starwood standards.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Starwood Hotels - 16 months ago - save job - block
About this company
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Starwood Hotels & Resorts Worldwide knows how to shine a light on hospitality. One of the world's largest hotel companies, it has...