Department Support Assistant II on call - Hospice - SJ (14294)
Franciscan Health Systems - University Place, WA

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Job Summary: This is journey-level of the Department Support Assistant job family, involving varied general office or specialized processing work (or any combination thereof) in support of work unit operations or program activities. Job duties are of moderate scope and complexity, and knowledge of office practices and PC operation is required at entry. Work requires adaptation to various situations, judgment as to which learned work method to apply for the desired result, and the ability to communicate effectively. Work is performed within established procedures, with individual judgment limited to proper handling of, and minor changes to, accepted routine.

Processing activities, if any, involve multiple related steps, with the final result being the same at the end of each sequence. Sequence of activities may vary within prescribed guidelines. Secretarial responsibilities, if any, are incidental (less than 30%) and involve relieving a manager(s) of general administrative detail. Work differs from the Department Support Assistant I level in that jobs involve less direct supervision, greater variety, exposure to more complex work routines and more substantive issues, with the opportunity for more significant problem-solving.

There is some opportunity to interpret and adapt existing procedures to unusual situations, and work typically affects more than just the immediate work unit. This job exists in multiple departments, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements are consistent between departments. Essential Duties: Operates a Personal Computer (PC).

Processes transactions involving multiple steps such as document review, computation, collection or verification of data, fees, charges or payments, completion of forms, documents or records, research to resolve questions and problems encountered within scope of authority. Enters, updates and retrieves data from existing spreadsheet models, database files and/or other automated/manual sources. Establishes, assembles, maintains and updates files, records, charts, accounts, procedures, statistics and other information as needed to support and document office activities. Composes/develops/transcribes moderately complex materials referencing templates or other models prescribing content or format; prepares response to routine inquiries based on general instructions and knowledge of subject areas, for review by higher-level staff.

Explains established internal procedures to interested parties. Prepares, or assists in the preparation, compilation and coordination of reports and records relating to financial, payroll, purchasing, equipment usage, inventory, personnel, scheduling, registration and other data. Reviews documents, records or applications for completeness, accuracy and compliance with established procedures; investigates and corrects errors within designated scope of responsibility. Collects data/charge/billing documentation and keys into appropriate financial system/application.

Collects fees, maintains collection records, verifies and balances receipts; may prepare bank deposit documents. Troubleshoots and resolves routine problems within designated scope of responsibility. Coordinates/tracks department employee records (attendance, tardiness, FMLA, education, performance evaluations, etc). Obtains payor authorization; receives, records and tracks funds collected.

Maintains contact with external agencies to exchange information; determines need and requests forms and other materials from public and/or private entities for documentation purposes. Initiates and/or performs incidental registration/admission activities; schedules patients for department services; calls patients to set up and confirm appointments. QualificationsEducation: High school diploma (or GED equivalent). Experience: One to two years of progressively responsible general office or secretarial work experience.

Licensure/Certification: None required. Additional Responsibilities: Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times Adheres to and exhibits our core values: Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us. Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community.

Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality. Maintains confidentiality and protects sensitive data at all times Adheres to organizational and department specific safety standards and guidelines Works collaboratively and supports efforts of team members Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community Catholic Health Initiatives and its organizations are Equal Opportunity Employers. Job Administrative and Clerical Primary Location WA-University Place-Sjmc Hospice & Ltc Pharmacy * Shift PRN * Scheduled Hours per 2-week Pay Period 0 * Weekends Required None * Status PRN

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St. Francis himself may have hailed from Italy, but his followers look after the health of the residents of the South Puget Sound area...