Business Systems Analyst Sr.
JPMorgan Chase - Wilmington, DE

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Job Description

JPMorgan Chase & Co.

(NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity

This role will support Card Services and entail the following key responsibilities:

Maintains infrastructure for all Card Services survey data including survey responses, sampling data, reports, etc.

Database developer and administrator for Customer and Employee Satisfaction access databases which is where verbatim is entered and categorized. Also includes survey follow-up process (escalated customer and employee comments).

Troubleshoots technical issues with software/hardware associated with image scanning process for mail-based surveys. Works with vendor and internal IT department to resolve issues as well as the installation and implementation of new software/hardware upgrades.

Manages SharePoint location for Customer Satisfaction Measurement team.


Detailed understanding of analytics / statistics; ability to drive insights from data that inform strategies

Detailed knowledge of Chase Card Services data

SAS & SQL programming ; file manipulation skills

Keen customer service orientation, with strong attention to detail

Results-oriented focus

Superior time management capabilities

Ability to work collaboratively across departments and businesses

BS degree

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V



Primary Location

US-DE-Wilmington-One Christina Center / 52381


Retail Financial Services



Job Type



Day Job

Employee Status


Corporate Brand


About this company
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At JPMorgan Chase, the work we do matters. All of us are committed to putting our resources and our voices to work every day for our...