Senior Account Service Manager, Group Benefits
Liberty Mutual Insurance - Chicago, IL

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Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

Liberty Mutual's Commercial Insurance is actively searching for a Senior Account Service Manager to join the Group Benefits team. This position manages a book of business consisting of 15-20 Group Benefits customers between 300-7,500 lives. This role is responsible for ongoing service and retention of all accounts to ensure persistency goals are met or exceeded. In addition, the Account Service Manager supports new business growth through involvement in finalist meetings and pursuing additional lines of coverage with existing customers, manages new business implementation process for assigned accounts, and provides ongoing consultative account management services to clients while also maintaining documentation of all customer/ broker activities in customer relationship management database.

Responsibilities:
Provide proactive and consultative customer service to assigned clients/ brokers

Organize and facilitate regular in-person service meetings with assigned clients

Act as liaison between customer/ broker and all internal departments; ensure all service concerns are addressed and resolved

Develop renewal strategy for each customer, negotiate and prepare renewal package, and present renewals to customers/ brokers

Participate in finalist meetings and broker participations to tell our account management story and help support new business goals

Identify and pursue opportunities for writing new lines of coverage with existing clients

Manage new business installations on assigned accounts; ensure on-time delivery and effective start to client relationships

Demonstrate superior include effective presentation skills, professionalism and articulation of Liberty Mutual products, services, and value to prospects/clients

Maintain timely and accurate documentation of customer interaction in account management database

Represent Liberty Mutual at customer benefit/ health fair meetings; promote Liberty products

Advance your career at Liberty Mutual Insurance - A Fortune 100 Company!

Liberty Mutual's Commercial Insurance is actively searching for a Senior Account Service Manager to join the Group Benefits team. This position manages a book of business consisting of 15-20 Group Benefits customers between 300-7,500 lives. This role is responsible for ongoing service and retention of all accounts to ensure persistency goals are met or exceeded. In addition, the Account Service Manager supports new business growth through involvement in finalist meetings and pursuing additional lines of coverage with existing customers, manages new business implementation process for assigned accounts, and provides ongoing consultative account management services to clients while also maintaining documentation of all customer/ broker activities in customer relationship management database.

Responsibilities:
Provide proactive and consultative customer service to assigned clients/ brokers

Organize and facilitate regular in-person service meetings with assigned clients

Act as liaison between customer/ broker and all internal departments; ensure all service concerns are addressed and resolved

Develop renewal strategy for each customer, negotiate and prepare renewal package, and present renewals to customers/ brokers

Participate in finalist meetings and broker participations to tell our account management story and help support new business goals

Identify and pursue opportunities for writing new lines of coverage with existing clients

Manage new business installations on assigned accounts; ensure on-time delivery and effective start to client relationships

Demonstrate superior include effective presentation skills, professionalism and articulation of Liberty Mutual products, services, and value to prospects/clients

Maintain timely and accurate documentation of customer interaction in account management database

Represent Liberty Mutual at customer benefit/ health fair meetings; promote Liberty products

Liberty Mutual - 2 years ago - save job
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At Liberty Mutual Insurance, doing the right thing is essential to all that we do. Our commitment to building and sustaining a talented and...