Store Protection Specialist-I NAMPA ID
Ross Stores - Nampa, ID

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GENERAL PURPOSE:

Assist store Supervisory Staff in establishing high level of customer service/awareness and protection of company assets. Program is designed to assist our stores in controlling front end operations through hands on interaction with our customers and associates. Individuals to be trained on all policy/procedures relating to the operation of the the front end, customer service, and theft deterrents. Individuals to be distinguished by wearing a specifically designed shirt or vest. This position is to be used strictly for customer service and shrink deterrent and may not be used as a checkout operator, stocker, or any other position. Under no circumstance, should the employee in this position make a detention of a customer or associate. If there is a suspicion of integrity or theft issues the Store Management should be notified immediately.

ESSENTIAL FUNCTIONS: (50% OF TIME)

- Provide assistance to Supervisory Staff to maintaining a safe and efficient environment for our Associates and Customers.

- Assist Front End personnel in greeting and answering questions for our customers.

- Provide front end presence by maintaining a professional image and fostering good community relations.

- Monitor entrances/exits for potential shrink issues by identifying individuals exhibiting suspicious behavior (i.e. carrying oversized bags, unseasonable clothing, grab and runs, etc.)

- Assisting Store Management in collection of information pertaining to grab and runs.

- Monitoring for proper compliance with code 50 policy.

- Ensuring proper checkout procedures for customers and associates.

COMPETENCIES:

- Interpersonal Effectiveness

- Adaptability

- Communication

- Customer Service

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

- High School education or equivalent

- One year retail supervisor experience or like training - preferred

- One year loss prevention/security training - preferred

SUPERVISORY RESPONSIBILITIES:

None

Ross Stores - 22 months ago - save job - block
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