Principal Associate, Process Manager Job
Capital One - Glen Allen, VA

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Principal Associate, Process Manager-732216

Description
The Retail Bank Deposit Operations Process and Change Delivery team plays a pivotal role in the organization's well managed journey. This role will be tasked with a variety of responsibilites ranging from definition of "well-managed" to creating a 12-18 month roadmap of getting to well-managed to putting together a governance structure and driving progress towards the defined "well-managed" state. This role will require great thought leadership, immaculate organizational skills, ability to interact and influence the senior leadership team as well as the ability to set and manage an aggressive agenda. Some travel may be required.

Responsibilities:
- Define "well-managed" state for deposit operations
- Develop a roadmap to reaching the "well-managed" state as well identifying the ongoing activities
- Build a governance structure, communicate program updates, identify and remove road blocks, and ultimately drive results
- Liaison with key partner groups in the well-managed journey

Qualifications
Basic Qualifications:
- Bachelors Degree
- 3 years of experience in process management/engineering supporting, partnering and interacting with internal business clients and senior management or 3 years of project management experience leading large cross functional projects

- Experience with Visio, MS Office and MS Project

Preferred Qualifications:

- 5 years of process management/engineering experience supporting, partnering and interacting with internal business clients and senior management
- 2 or more years of experience in people management and/or relationship management
- Knowledge and experience in managing goals, functions, and internal processes for retail banking-related business units and operations
- Experience in Capital One project delivery methodology
- Ability to set direction, manage expectations and lead cross-functional teams that are geographically dispersed
- Highly organized/detail-oriented with excellent problem solving skills and ability to manage within standard project management practices
- Lean or Six Sigma experience / process engineering certification/ BPM certification
- Developing processes and tools to improve day-to-day management of operations

Job : Operations
Primary Location : United States-Virginia-Glen Allen-Richmond-Knolls 4 (12021)
Schedule : Full-time
Travel : No

Job Posting
:
Unposting Date :

Capital One - 2 years ago - save job
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