Client Tech Analyst I
ADP – Automatic Data Processing - Ohio

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At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

The DMi Columbus group (IntegraLink) is division of ADP Dealer services collects data from more than 15,000 automobile and truck dealerships in the United States, Canada, and Mexico. These dealerships use more than 40 DMS platforms, each with its own unique requirements. "Dependably accurate data" describes the corporate philosophy that has allowed IntegraLink to become a trusted provider for four of the five largest OEMs and numerous leading automotive marketing and service providers. IntegraLink is recognized by the industry as the preferred provider of accurate and timely point-of-sale data. Provides technical assistance and training to customers by performing the following duties.

Essential Duties and Responsibilities : include the following. Other duties may be assigned as required.

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only).
Configure software to connect to Internet application servers.
Provide training to clients in the use of system and applications as related to Internet.
Obtain general understanding of OS and application operations related to company offered services.
Identify and correct or advise, on operational issues in client computer systems.
Perform light lifting 25lbs.
Perform creation of new accounts using company provide software tools.

Experience, Skills, Academic:
The Ideal candidate will also possess the following skills:

Able to work independently and efficiently to meet deadlines.
Able to promptly answer support related email, phone calls and other electronic communications.
Self motivated, detail-oriented and organized.
Experience with hardware and software issues.
Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

J2WCSR

Job Category:
Client Service

Area of Interest:
Teleservice

Locations:
United States, Hilliard, OH

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About this company
Automatic Data Processing, Inc. (ADP) is engaged in providing business outsourcing solutions. ADP offers a range of human resource (HR),...