Medical Support Assistant (PACT)
Department Of Veterans Affairs - Asheville, NC

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The Charles George VAMC in Asheville has (9) immediate vacancies for Medical Support Assistants (PACT) with the Health Administration Service.
. KEY REQUIREMENTS

U.S. Citizenship Required
English Language Proficiency required
Designated and-or Random Drug Testing required
Background and-or Security Investigation required
All required documents-Incompleted packages will be rated Ineligible DUTIES:

Please read vacancy announcement in its entirety. Failure to submit a completed application packet will result in non consideration for the position.

You may check the status of your submitted required documents by using Application Manager. If you're unable to upload your documents, please print the fax cover sheet located in the how to apply section and fax it to the fax number listed on the cover sheet. The Human Resources office does not accept hard copy application packets. You must apply on line or use the fax method. Required documents are not accepted after the closing of the announcement.

The incumbent is responsible for a range of duties that typify the full-performance level, and which include responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines. At this level the MSA typically schedules, cancels, and re-schedules patients’ appointments and/or consults; enters no-show information; monitors the electronic wait list; prepares for clinic visits; monitors both inpatient and outpatient appointments for areas of responsibility; ensures that encounter forms are completed in order to obtain appropriate workload credit; verifies and updates demographics and insurance information; processes all emergency and non-emergency transfers to other VA facilities or to private hospitals; and performs/facilitates basic eligibility, co-pay and preauthorization requirements for specific coverage (such as TRICARE, sharing agreements, etc.). The incumbent in this assignment supports the Outpatient Clinics (Primary Care/PACT, Surgery, Medicine and Integrated Clinical Services) of the Medical Center and can be pulled to work in any clinic, due to low staffing or assigned consults from any clinic, due to backlog.

Major Duties:
Responsible for identifying incomplete encounter information and communicating

findings to providers to facilitate accurate workload credit and revenue collection; explains VA’s mandate to collect insurance information to veterans, their families, and other eligible patients; collects, scans, and updates health insurance information serving a major role in the revenue process; contributes to the revenue collection

process by identifying patients with third party insurance.

Promotes veteran registration for and utilization of My Health eVet (MHV), online personal health

record for veterans; performs In-Person Authentication (IPA) for veterans requesting initial access to individually - identifiable health information with/in the MyHealtheVet web-based application. Promotes to veterans their options with Virtual Lifetime Electronic Record (VLER); serves a s front line contact with patients and staff, sets the tone for perception concerning quality of healthcare services at the VA; displays a high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment;a caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.

Ensures all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) through scanning hardware and Vista Imaging software; scans and indexes materials accordingly into CPRS Vista

Imaging, on a timely basis and within established guidelines; and makes the proper disposition of documents. After the scanning and indexing process is complete, the incumbent will review the quality of scanned documents to ensure integrity of scanned images.

Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics; must assist with clinic access ontingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs;responsible for processing first party requests for medical records and third party requests from non-VA providers. Assists patients in completing authorization forms, fully explaining what will be released in terms understandable to the patient.

Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. Relays information to appropriate clinical staff through approved message systems or CPRS using established procedures.

The Medical Support Assistant supports patient safety standards through correct identification of all patients through use of two forms of identification, Veterans Identification Card (VIC) and full Social Security Number; use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.

Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

NOTE: The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade . The salary is based on the grade and step approved for the selected candidate.

VA encourages person with disabilities to apply

Relocation expenses are not authorized for this position

PSC Expenses not authorized for this position.

QUALIFICATIONS REQUIRED:
BASIC REQUIREMENTS:
a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

b. Experience and Education

(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education. One year above high school; or

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

c. Certification. None required.

GS-4:
Experience. At lease one year of specialized experience equivalent to the next lower grade level,and must fully meet the KSAs at that level. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by the asterisk (*):

Demonstrated Knowledge, Skills, ad Abilities.

Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments
Ability to use various types of office automation equipment and software
Ability to set up, organize, and maintain records systems.

GS-5:
Experience. At lease one year of specialized experience equivalent to the next lower grade level,and must fully meet the KSAs at that level. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by the asterisk (*):

Demonstrated Knowledge, Skills, ad Abilities.

Knowledge of basic Medical Terminology
Skill in insurance verification
Ability to communicate orally and in writing
Ability to deal effectively with people at all levels in a health care environment
Ability to gather, interpret, and utilize information
Ability to operate computerized programs and databases to enter, modify, and retrieve sensitive information

Examples of specialized experience are schedules, cancels, and re-schedules patients’ appointments and/or consults; enters no-show information; monitors the electronic wait list; prepares for clinic visits; monitors both inpatient and outpatient appointments for areas of responsibility; ensures that encounter forms are completed in order to obtain appropriate workload credit; verifies and updates demographics and insurance information; processes all emergency and non-emergency transfers to other VA facilities or to private hospitals; and performs/facilitates basic eligibility, co-pay and preauthorization requirements for specific coverage (such as TRICARE, sharing agreements, etc.).

. HOW YOU WILL BE EVALUATED:
Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.

BENEFITS:
Working for the Charles George VA Medical Center offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees. To find out more click here http://www.usajobs.gov/EI/benefits.asp . OTHER INFORMATION:

1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

2. If you are a current career or career-conditional Federal employee or former Federal employee who has reinstatement eligibility, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50 that reflects career or career-conditional tenure, or you will not be considered under the merit promotion process. Also, you should submit your most recent performance appraisal.

3. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

4. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

5. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista , etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement.

6. All qualification requirements must be met within 30 days after the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications .

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The United States Department of Veterans Affairs (VA) is a government-run military veteran benefit system with Cabinet-level status. It is...