City of Chicago - Chicago, IL

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Employee Assistance Program (EAP)



Department of Human Resources

Number of Openings:


Conduct clinical interviews with City employees who reach out to the City's Employee Assistance Referral program in order to assess the client's needs and make appropriate therapeutic treatment referrals to mental health or social services agency providers.

May conduct one or two face-to-face meetings if they would better facilitate information gathering, or to provide short counseling for routine / simple issues.

Some examples may include how to approach a subject with one's superior or family member, provide detailed explanations of various mental and social services.

Review employee's health insurance plan and review options with employee to ensure referral falls within the parameters of their plan.

Maintain contact and develop relationships with local treatment resources regarding in-patient, out-patient, and self-help groups, and build a database for these resources to include contact information, hours of operation, and location.

Develop and maintain both an online and hardcopy library of brochures, booklets, and pamphlets on mental health and other social service providers that would serve as resources for employees to review and/or compare services, hours of operations, location and costs.

Maintain contact with referral agencies when employees are referred to in-patient treatment and provide return-to-work assistance to employees.

Develop and maintain case management system to track referrals, counseling sessions, outcomes, positive comments from employees regarding services provided or complaints.

Utilize this information to refine referral services or inform the appropriate parties if there are an unusual number of complaints about a particular agency.

Develop and attend training programs to promote the EAP referral program and provide guidance to City managers on dealing with employees in crisis.

Coordinate the provision of organizational crisis intervention services to City employees, by developing relationships with agencies that can provide this service.

Stay abreast of trends in psychology, social issues, and changes or new ideas in how various mental health or social service agencies deliver service.

Performs other related duties as required.



Graduation from an accredited college or university with a Master's degree in Psychology or Social Work supplemented by one year of professional mental health experience,


a Master's degree in Guidance and Counseling, Art Therapy or Education Psychology supplemented by one year post-Master's supervised practicum carried out in a mental health setting, as well as one additional year of professional mental health experience.


: Degree must be from a nationally or regionally accredited college or university.

Disclaimer - "Accredited" means any nationally or regionally accredited college, university, or law school where the applicant is enrolled in or has completed an Associates, Bachelors, Masters, or Juris Doctorate degree program.

Preference will be given to candidates possessing the following:

Previous experience working with an

Employee Assistance Program

Previous experience performing crisis intervention and crisis management services

Previous experience coordinating referral services for clients

Previous experience using Microsoft Excel


Some knowledge of


Knowledge of the principles, practices, and theories of mental health care and psychotherapy

Knowledge of resources and services provided by community social service agencies

Knowledge of City benefits plan




Active listening


Coordination with others


Critical thinking




Judgment and decision making




Oral communication


Written communication


Problem solving


: To be considered for this position you must provide information about your educational background and your work experience.

You must include job titles, dates of employment, and specific job duties.

(If you are a current City employee, Acting Up cannot be considered.) If you fail to provide this information at the time you submit your application, it will be incomplete and you will not be considered for this position. There are three ways to provide the information: 1) you may attach a resume; 2) you may paste a resume; or 3) you can complete the online resume fields.


: You must provide your transcripts or diploma, professional license, or training certificates at time of processing, if applicable.


This position requires applicants to complete an interview which will include a written exercise and/or a skills assessment test as part of the interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral and written parts of the interview will be selected.

Education & Employment Verification


Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history as it relates to the qualifications of the position for which you are applying. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.


: The City of Chicago offers Veterans Preference to both current, active military personnel


military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering "yes" or "no" to the question on the online application that asks, "Are you currently serving on active duty for at least six months in the Armed Forces of the United States


have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?" In addition, you must attach documentation to verify your military service. For veterans, you must attach a copy of your DD214 to your online application which includes character of service status


a letter from the United States Veterans Administration on official stationary stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationary verifying your active duty, length of service, and character of service in the Armed Forces of the United States


a copy of your military ID to your online application.

Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.

Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applications will be accepted.

An employee must be an actual resident of the City of Chicago. Proof of residency will be required at the time of employment.

If you are disabled and require a reasonable accommodation to file your application, please contact the City of

Chicago, Department of Human Resources at 312-744-4976, TTY: 312-744-5035. You will be required to provide information regarding your request.



City of


is an Equal Opportunity/Affirmative Action Employer

City of

Chicago Department of Human Resources

Rahm Emanuel, Mayor Soo Choi, Commissioner

Job Posting




Closing Date (Period for Applying) - External



Bargaining Unit




Starting Pay Rate


$48,888.00 / Annually

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