Performs registration functions using all ADT systems for Central, ED, Hubs and Call Center . While primary role may be assigned at a specific location, all staff members are expected to be able to cover in any registration location when needed to support excellent customer service. The Rep I role provides limited financial counseling and insurance verification using online tools and phone contact when needed.
High school diploma or general education diploma (GED) preferred
1 year experience in customer service, medical insurance or billing, patient accounts, Physician office assistance, scheduling or registration, or other related experience preferred
Other Special Skills – Preferred
Word processing: typing ability
Ability to work effectively in a complex environment .
Excellent and demonstrated communication skills including oral, written and telephone.
Analytical skills including problem solving and basic mathematical skills.
Excellent customer service skills including teamwork skills.
Familiarity with medical terminology as it relates to and supports clinical practices, ICD-9 coding, CPT 4 & DRG codes.
Understanding of basic accounting principles and revenue cycle practices/processes
Proficiency in a suite of Microsoft Office applications
MaineGeneral Health - 18 months ago