Service Manager 1
200 CEDAR ST - YANKTON, SD
Manages the teller services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals. This job is a working manager where greater than 50% of their primary duties are spent in non-management responsibilities. These duties will include as necessary teller and lead teller functions. Establishes sales referral and service goals. Creates, trains and coaches a successful service and referral team. Responsible for effective staff salary administration and rewards. Is responsible for scheduling staff efficiently to maximize resources and achieve service and sales goals. Ensure compliance with audit and operational regulations and guidelines.
18+ months interacting with customers and 6+ months teller experience.
Mentoring and/or coaching experience in customer service and/or sales environment. Proven experience exceeding sales and customer service goals. Strong communications skills. Detail oriented. Ability to comply with policies and procedures. Ability to work a schedule that includes working weekends and some holidays.
Positive demeanor with an ability to motivate and inspire a team, A genuine empathy and concern for people - helping each team member achieve his/her potential, Ability to inspire a team to reach aggressive sales and customer service goals, Previous experience in coaching and training team members, Strong work ethic, Adaptable and flexible coaching style which takes into account the needs and learning styles of a divers team, Careful attention to detail and compliance with Wells Fargo polices and procedures, Organizational skills, Desire to progress and continually grow within the company, Professional (Verbal/Written Communication and Presence)
Successful experience selling products and services, Successful experience meeting customer satisfaction goals, Successful experience working in a fast paced environment, Ability to work a schedule that includes working weekends and some holidays, Ability to stand for extended periods of time, Multilingual speakers are encouraged to apply
Wells Fargo - 2 years ago
Wells Fargo & Company is a financial holding company and a bank holding company. It is a diversified financial services company. It...